Job Description
Note: The job is a remote job and is open to candidates in USA. Zeektek is seeking two developers with a comprehensive skillset in Cloud Infrastructure Management and AWS. The role involves hands-on experience with AWS Connect User Administration, including provisioning, onboarding/offboarding, and managing security profiles.
- Responsibilities
- Experience in Cloud Infrastructure Management, Security & Compliance, Monitoring & Operations, and Collaboration & Support
- Knowledge of WFM integration, AWS, and Calabrio
- Hands-on experience with AWS Connect User Administration
- Provisioning
- Onboarding/offboarding
- Managing security profiles
- Configuring routing profiles (queue alignment, channel configuration)
- Setting up agent hierarchies (team/department structures for reporting and supervisor scope)
- Skills
- Experience in Cloud Infrastructure Management
- Experience in Security & Compliance
- Experience in Monitoring & Operations
- Experience in Collaboration & Support
- Knowledge of WFM integration
- Knowledge of AWS
- Knowledge of Calabrio
- Hands-on experience with AWS Connect User Administration
- Experience with provisioning
- Experience with onboarding/offboarding
- Experience with managing security profiles
- Experience with configuring routing profiles (queue alignment, channel configuration)
- Experience with setting up agent hierarchies (team/department structures for reporting and supervisor scope)
- Company Overview
- Zeektek is an IT recruiting and solutions firm. It was founded in 2016, and is headquartered in Granite Bay, California, USA, with a workforce of 11-50 employees. Its website is https://www.zeektek.com.
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