Remote UX Research Manager

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Overview

Job Title: Remote UX Research Manager

Company: Jobgether (Partner Company)

Location: Indiana, United States

Job Type: Full-time

Category: User Experience (UX) Research Management / Product Operations

Date Posted: February 28, 2026

Experience Level: Senior-Level (8+ years research, 2+ years management)

Remote Status: Fully Remote

Lead and evolve the UX Research strategy across a multi-product ecosystem, ensuring research underpins critical product and business decisions.
Translate complex customer inquiries into actionable, high-quality research approaches and methodologies.
Design and implement a scalable research operating model, defining the structure and processes for efficient research execution.
Develop and mentor a team of UX Researchers, fostering a culture of excellence and continuous learning within the research practice.
Strategically integrate AI into research workflows to enhance efficiency, scalability, and the depth of insights.
Partner closely with Product, Design, and Engineering teams to embed user insights into strategic planning and drive impactful product outcomes.

Enhancement Note: This role is positioned as a Senior UX Research Manager, indicating a strategic leadership position focused on building and scaling a research function. The emphasis on a "multi-product ecosystem" suggests a need for a researcher who can manage diverse research needs and align them under a cohesive strategy. The integration of AI into research workflows is a forward-looking requirement, signaling a company that is embracing modern technologies for operational efficiency.

Strategic Research Leadership: Define, document, and continuously evolve the UX Research strategy across the entire product portfolio.
Methodology Design: Translate high-level business and product questions into robust, actionable qualitative and mixed-methods research plans.
Operating Model Development: Design and implement a scalable and efficient research operating model, including processes, tools, and best practices.
Team Management & Development: Lead, mentor, and develop a team of UX Researchers, fostering their growth and ensuring high-quality research output.
Research Democratization: Establish clear guidelines and enablement strategies for non-researchers to conduct research effectively while maintaining quality standards.
AI Integration: Proactively identify and implement opportunities to integrate AI tools and techniques into research workflows for efficiency gains and enhanced insights.
Cross-Functional Partnership: Collaborate closely with Product Management, UX Design, Engineering, Marketing, and other stakeholders to inform product roadmaps and strategic decisions.
Insight Translation & Dissemination: Connect research findings to tangible business outcomes and effectively communicate insights to drive product innovation and customer experience improvements.
Quality Assurance: Maintain high standards of research quality and rigor, even in democratized research environments.

Enhancement Note: The responsibilities highlight a blend of strategic leadership, operational execution, and team development. The emphasis on "defining and evolving" strategy and "designing and implementing" operating models points to a role that will shape the research function's future. The mention of "democratized environments" and "research systems for non-researchers" indicates a need for experience in scaling research beyond a dedicated team, which is a common challenge in growing organizations.

Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design Research, or a related field is typically expected for this level of role.

A minimum of eight (8) years of hands-on experience conducting primary user research.
At least two (2) years of direct experience managing, mentoring, and developing a team of UX Researchers.

UX Research Strategy: Ability to define and articulate a comprehensive research strategy aligned with business objectives.
Qualitative Research Methods: Deep expertise in conducting in-depth interviews, usability testing, ethnographic studies, and other qualitative techniques.
Mixed Methods Research: Proficiency in combining qualitative and quantitative data to provide holistic insights.
Team Leadership & Management: Demonstrated ability to lead, inspire, and develop a team of researchers, fostering a collaborative and high-performing environment.
Research Operations (ResearchOps): Experience in building and optimizing research processes, workflows, and infrastructure for efficiency and scalability.
Product Strategy Integration: Skill in translating research insights into actionable recommendations that directly inform product strategy and roadmaps.
AI Integration in Research: Experience and forward-thinking approach to leveraging AI tools and techniques within research workflows.
Cross-functional Collaboration: Proven ability to partner effectively with Product, Design, Engineering, and other business units.
Business Acumen: Strong understanding of how user insights connect to business outcomes and ROI.
Influencing Skills: Ability to effectively communicate research findings and influence decision-making at all levels of the organization.

Experience designing and implementing research systems or frameworks for use by non-researchers.
Experience maintaining research quality and consistency in environments where research is democratized.
Familiarity with a wide range of research tools and platforms.
Experience working within a multi-product ecosystem or a complex organizational structure.

Enhancement Note: The experience requirements clearly delineate a senior-level role, emphasizing both deep research expertise and proven leadership capabilities. The specific mention of "building or maturing a UX Research function" suggests the company is looking for someone who can establish best practices and infrastructure, rather than just manage an existing team. The "democratized environments" requirement is crucial – candidates need to demonstrate how they enable others to do research effectively without compromising quality.

Process & Systems Portfolio Requirements

Case Studies Demonstrating Strategic Impact: Showcase 2-3 detailed case studies of research initiatives where your strategic direction and execution directly influenced significant product decisions or business outcomes.
Leadership & Team Development Examples: Include examples of how you've mentored researchers, developed team processes, or contributed to the growth of a research practice.
Operating Model Design: Present frameworks or examples of research operating models you've designed or implemented, highlighting scalability and efficiency.
AI Integration Examples: If possible, showcase instances where AI was thoughtfully integrated into research workflows, detailing the tools used and the impact achieved.
Cross-Functional Collaboration: Illustrate how you've partnered with Product, Design, and Engineering, providing examples of research insights that led to cross-functional alignment.

Workflow Design & Optimization: Demonstrate your ability to map, document, and optimize research workflows from planning to reporting, ensuring clarity and efficiency.
Scalable Research Systems: Provide examples of systems or frameworks you've created to enable research across different teams or for non-researchers.
Metrics & Measurement: Show how you measure the impact and effectiveness of research initiatives, linking them to business KPIs.

Enhancement Note: For a management role focused on building out a research function, a portfolio will be critical. It should not only showcase individual research skills but also strategic thinking, leadership, and operational design capabilities. The emphasis on "connecting research insights to business outcomes" means case studies should clearly articulate the ROI or business impact of the research.

Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Research Manager with 8+ years of experience and 2+ years of management, in a fully remote US-based role, the estimated salary range is $160,000 - $220,000 USD per year. This can vary based on the candidate's specific experience, skills, and location within the US.

Competitive Salary & Bonuses: A strong base salary supplemented by annual bonus opportunities.
Comprehensive Health Benefits: Medical, dental, and vision insurance coverage.
Generous Parental Leave: Support for new parents with a robust parental leave plan.
401k Matching Program: Retirement savings plan with employer matching contributions.
Company-Wide Perks: Unique benefits such as company-sponsored outdoor adventures and other special perks.
Active Lifestyle Fund: Annual financial allocation to support an active lifestyle.
Flexible Time Away: A comprehensive package including Paid Time Off (PTO) and company holidays.

Working Hours: The role is advertised as full-time, typically implying a standard 40-hour work week. However, the flexible time away package suggests an emphasis on work-life balance, allowing for flexibility in managing personal time alongside professional responsibilities.

Enhancement Note: The salary range is an estimate based on typical compensation for senior-level UX Research Management roles in the US, particularly for remote positions. The benefits package is comprehensive and aligns with what is expected for senior roles, with unique offerings like "outdoor adventures" and "active lifestyle funds" suggesting a company culture that values well-being and team bonding.

Team & Company Context

Company Culture

Industry: The company operates within the technology sector, likely focused on software products or platforms, given the emphasis on UX Research, Product, Design, and Engineering. The "multi-product ecosystem" suggests a company with a diverse product portfolio.

Company Size: While not explicitly stated, the need to "define and evolve UX Research strategy" and "build or mature a UX Research function" implies a company that is likely in a growth phase, potentially mid-sized (50-500 employees) or a larger organization looking to scale or restructure its research operations.

Founded: The founding date is not provided, but the emphasis on building and maturing a research function suggests it's either a relatively young company or one that is undergoing significant growth and strategic development.

Research Team: The role involves leading a team of UX Researchers. The size is not specified but will likely grow under this leadership.
Cross-Functional Collaboration: The role requires close partnerships with Product Management, UX Design, and Engineering teams, indicating a matrixed or collaborative organizational structure.
Reporting: The reporting structure is not specified, but a Senior UX Research Manager typically reports to a Director-level role in Product, Design, or Research.

Data-Driven Decision Making: The core of the role is to ensure user insights drive product and business decisions.
Agile & Iterative Development: Likely operates within an agile development framework, requiring research to be integrated iteratively into product cycles.
User-Centricity: A strong focus on understanding and advocating for the user throughout the product development lifecycle.

Company Website: https://jobgether.com/ (This is the platform posting the job, the actual partner company's website is not provided.)

Enhancement Note: The context suggests a dynamic, growth-oriented technology company. The need to build out the research function implies an opportunity for significant impact and the ability to shape processes. The focus on cross-functional collaboration is standard for senior roles in product development.

Career & Growth Analysis

Operations Career Level: This is a Senior Management role within the User Experience and Product Operations domain. It signifies a leadership position responsible for a critical function that directly impacts product development and business strategy. The scope includes strategic planning, operational execution, and team leadership.

Reporting Structure: The UX Research Manager will likely report into a Director or VP of Product, Design, or a dedicated Head of Research. They will manage a team of UX Researchers and collaborate extensively with peer managers in Product, Design, and Engineering.

Operations Impact: The impact of this role is significant. By leading UX research, the manager will directly influence product direction, feature prioritization, and overall user satisfaction. Effective research insights can lead to improved customer acquisition and retention, reduced development waste, and ultimately, increased revenue and market share. The role is pivotal in ensuring the company builds products that users love and that meet strategic business objectives.

Leadership Expansion: Potential to grow into a Director or VP of Research role, expanding scope to oversee multiple research disciplines or a larger, more complex organization.
Strategic Influence: Opportunity to become a key voice in product strategy and company-wide decision-making.
Functional Development: Lead the expansion and professionalization of the UX Research function, including hiring, process improvement, and tool adoption.
Specialization: Deepen expertise in specific research areas, AI integration in research, or research operations management.
Cross-Functional Leadership: Transition into broader Product or Design leadership roles, leveraging a deep understanding of user needs and product development.

Enhancement Note: This role offers substantial growth potential, moving beyond individual contributor or team lead roles into true functional leadership. The ability to build and scale a research practice is a highly valued skill that opens doors to broader strategic and leadership opportunities within the tech industry.

Work Environment

Office Type: As the position is fully remote, there is no physical office requirement. The work environment is digital, supported by collaboration tools and platforms.

Office Location(s): The role is tied to the Indiana region for potential state-specific regulations or tax purposes, but the work itself is performed remotely, allowing candidates from anywhere within the United States to apply.

Digital Collaboration: The environment relies heavily on virtual collaboration tools (e.g., Slack, Zoom, Google Workspace, Microsoft Teams) for communication and teamwork.
Asynchronous Workflows: The remote nature necessitates comfort with asynchronous communication and documentation, complementing real-time interactions.
Operations Tools & Technology: Access to and proficiency with a range of UX research tools, project management software, and communication platforms will be essential.
Team Interaction: Opportunities for interaction will occur through scheduled virtual meetings, team syncs, and ad-hoc digital communication.

Work Schedule: While the role is full-time, the remote nature and flexible time away package suggest a degree of autonomy in managing one's schedule, provided that core collaboration hours and project deadlines are met. This flexibility is beneficial for deep work and managing personal commitments.

Enhancement Note: For a remote role, the emphasis is on a well-equipped home office setup, strong internet connectivity, and the ability to thrive in a digital-first collaboration environment. The company likely uses a suite of modern collaboration and project management tools to support distributed teams.

Application & Portfolio Review Process

Initial Screening: Typically a brief call with a recruiter (Jobgether or the partner company) to assess basic qualifications and cultural fit.
Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on your experience, leadership style, strategic approach to UX research, and problem-solving abilities.
Team/Peer Interviews: Meetings with potential direct reports (UX Researchers) and cross-functional peers (Product Managers, UX Designers, Engineers) to assess collaboration skills and leadership approach.
Portfolio Presentation: A dedicated session where you will present 1-2 key case studies from your portfolio, demonstrating your strategic thinking, research execution, and impact.
Final Interview: Potentially with a senior leader (e.g., VP of Product/Design) for final assessment and alignment.

Focus on Impact: For each case study, clearly articulate the business problem, your research approach, key insights, and the tangible outcomes or impact your research delivered. Quantify results whenever possible (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).
Demonstrate Leadership: Highlight instances where you led a team, mentored researchers, or influenced strategic decisions. Showcase your ability to build and scale a research function.
Showcase Strategic Thinking: Explain how your research strategy aligned with broader company goals and how you translated complex user needs into actionable product recommendations.
Address AI Integration: If you have relevant experience, be prepared to discuss how you've integrated AI into research workflows, the benefits, and any challenges you encountered.
Tailor to the Role: Emphasize experiences that directly map to the requirements: building research functions, managing teams, qualitative/mixed methods, and working in complex product ecosystems.

Strategic Research Design: Be prepared to discuss how you would approach a research problem for one of the company's products, outlining your methodology and how you would measure success.
Team Development Scenarios: Anticipate questions about how you would onboard new researchers, handle performance issues, or foster a collaborative team environment.
Cross-functional Collaboration Scenarios: Practice articulating how you would partner with Product and Engineering, manage competing priorities, and advocate for user needs.

Enhancement Note: The interview process for a management role will heavily scrutinize leadership capabilities and strategic thinking. The portfolio presentation is a critical component, so candidates should meticulously prepare compelling case studies that demonstrate their ability to drive business outcomes through research.

Tools & Technology Stack

UX Research Platforms: Familiarity with tools for usability testing (e.g., UserTesting.com, Lookback), survey creation (e.g., SurveyMonkey, Qualtrics, Typeform), and participant recruitment.
Qualitative Data Analysis Tools: Experience with tools like Dovetail, NVivo, or similar for synthesizing qualitative data.
Collaboration Suites: Proficiency in tools such as Slack, Microsoft Teams, Zoom, Google Workspace for daily communication and remote collaboration.
Project Management Software: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing research projects and timelines.

General Analytics: Experience with tools like Google Analytics, Adobe Analytics for understanding user behavior on a broader scale.
Data Visualization: Familiarity with tools like Tableau, Power BI, or Looker for creating dashboards and communicating insights effectively.
Product Analytics: Tools like Amplitude or Mixpanel for in-depth product usage analysis.

CRM Systems: While not core to UX research, understanding how CRM data (e.g., Salesforce) can inform research is beneficial.
Automation Tools: Awareness of how automation can streamline research operations (e.g., participant scheduling, data collection).

Enhancement Note: While UX Research Managers aren't typically hands-on with CRM automation, understanding how these systems feed into user understanding and how research can inform CRM strategy is valuable. The core requirement will be proficiency in a wide array of UX research-specific tools and general collaboration/project management software.

Team Culture & Values

User-Centricity: A deep commitment to understanding and advocating for the user at every stage of product development.
Data-Driven Decision Making: Relying on evidence and insights from research to inform strategy and product choices.
Collaboration & Teamwork: Fostering a strong sense of partnership across Product, Design, Engineering, and other departments.
Continuous Improvement: A dedication to refining research processes, methodologies, and team development.
Impact & Accountability: Focusing on delivering actionable insights that drive measurable business outcomes and taking ownership of research initiatives.

Partnership-Oriented: Will work closely with Product Managers to define research questions and priorities, with UX Designers to co-create solutions, and with Engineers to understand technical feasibility.
Transparent Communication: Openly sharing research plans, findings, and recommendations to ensure alignment and buy-in.
Feedback-Rich Environment: Encouraging constructive feedback to improve research quality and team dynamics.
Empowerment: Fostering an environment where researchers feel empowered to take ownership of their work and contribute strategically.

Enhancement Note: The company likely values a collaborative, user-focused culture where data and insights are central to decision-making. For a remote role, strong communication and a proactive approach to collaboration are paramount.

⚡ Challenges & Growth Opportunities

Scaling Research in a Growing Organization: Establishing and refining research processes to keep pace with product development and organizational growth.
Balancing Strategic Vision with Tactical Execution: Ensuring the research team is focused on long-term strategic goals while also delivering timely insights for immediate product needs.
Maintaining Research Quality in Democratized Environments: Ensuring that when research is enabled for non-researchers, the quality and rigor of the insights remain high.
Integrating AI Effectively: Navigating the complexities of AI integration—identifying the right tools, training the team, and ensuring ethical and effective use.
Influencing Stakeholders: Persuading stakeholders across different departments to prioritize and act on research recommendations.

Leadership Development: Access to training and mentorship focused on scaling teams, strategic planning, and executive communication.
Industry Conferences & Certifications: Opportunities to attend leading UX research and product management conferences, and pursue relevant certifications.
Mentorship: Potential to be mentored by senior leaders within the company or to mentor junior researchers.
Exposure to New Technologies: Hands-on experience with emerging AI tools and their application in UX research.
Cross-Functional Exposure: Deepen understanding of product management, design, and engineering processes.

Enhancement Note: This role presents significant opportunities for professional growth, particularly in shaping a research function from the ground up and navigating the evolving landscape of AI in research. The challenges are inherent to scaling operations and influencing organizational strategy.

Interview Preparation

"How would you approach defining a UX research strategy for a multi-product ecosystem like ours? What are the key considerations?" (Focus on aligning research with business goals, understanding product interdependencies, and prioritization.)
"Describe a time you had to translate a complex business problem into a research plan. What methods did you choose and why?" (Highlight your ability to bridge business needs and research design, and your command of qualitative/mixed methods.)
"How would you establish a scalable research operating model here? What are the critical components?" (Discuss process, tools, team structure, and quality control.)

"Based on what you know about Jobgether and its partner companies, what do you see as the biggest UX research opportunity or challenge?" (Demonstrate you've researched the company and understand its context.)
"How do you foster a culture of user-centricity within a team and across the organization?" (Discuss your leadership style and strategies for advocacy.)

Structure Your Narrative: For each case study, use a STAR method (Situation, Task, Action, Result) or similar framework. Clearly define the problem, your role, the actions you took, and the measurable results.
Focus on Strategic Contribution: Emphasize how your research informed strategy, not just how you executed a study.
Highlight Leadership: Discuss your role in leading the research, managing stakeholders, or mentoring team members.
Be Ready for Deep Dives: Anticipate questions about your methodology, data analysis, and the specific impact of your insights.
Visuals Matter: Use clear, concise visuals (e.g., key findings dashboards, user journey maps, wireframes) to illustrate your points.

Enhancement Note: Interview preparation should focus on strategic thinking, leadership capabilities, and the ability to demonstrate tangible impact. Candidates should be ready to discuss not only what they did but why they did it and the results achieved, with a clear emphasis on how they build and scale functions.

Application Steps

Submit your application through the provided link on Jobgether.
Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating strategic research leadership, team management, operating model development, and successful AI integration. Tailor the selection to highlight experiences most relevant to building and scaling a research function in a multi-product environment.
Resume Optimization: Ensure your resume clearly articulates your 8+ years of research experience and 2+ years of management experience. Use keywords from the job description such as "UX Research Strategy," "Qualitative Methods," "Team Leadership," "Research Operations," and "AI Integration." Quantify achievements and impact whenever possible.
Interview Preparation: Practice articulating your experience using the STAR method, focusing on strategic contributions and leadership. Prepare specific examples for how you would build and scale a research function, manage a team, and integrate AI. Rehearse your portfolio presentation to be clear, concise, and impactful.
Company Research: Thoroughly research Jobgether and any publicly available information about their partner companies. Understand their product offerings, target audience, and any stated company values or mission that align with user-centricity and data-driven decision-making.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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