Job Description
About the position
Come grow with us. Supportive Employee focused work environment with the
eligibility to work remotely after on-site training and at least 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
Join the Edfinancial Team — Make a Difference Every Day!
Position: BPO Customer Service Representative
Location: El Paso, TX
Start Date: April 20, 2026
Job Type: Full-Time
Starting Pay: $18.00/hour + $4.93/hour
Apply Now: It only takes 5 minutes with our mobile-friendly application!
About Edfinancial Services
At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education.
As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success
99% of entry-level employees who stay two years or more advance in their careers.
We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters.
Why You’ll Love Working Here
Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA
Work-Life Balance: 11 paid holidays + generous PTO
Supportive Leadership: We invest in your training, development, and success.
Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts.
“I never imagined a call center could feel this positive — Edfinancial truly values its people.”
— Current Team Member
Your Role: Customer Service Representative
You’ll be the friendly, professional voice supporting customers with care and confidence.
In this role, you will:
Handle customer inquiries via phone, chat, and email
Deliver clear, accurate information and solve problems efficiently
Ensure customer satisfaction while maintaining compliance standards
Collaborate with teammates and leaders who want to see you succeed
Work Schedule
This role requires flexibility for evening shifts during busy seasons.
Regular Hours of Operation (EST):
Monday: 8:00 AM – 9:00 PM
Tuesday – Wednesday: 8:00 AM – 8:00 PM
Thursday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: Closed
Peak Seasons:
January–March | July–August | October
Ready to Grow With Us?
Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Apply Today ? www.Ed.Careers.com
We can’t wait to welcome you to Edfinancial Services!
- Responsibilities
- Handle customer inquiries via phone, chat, and email
- Deliver clear, accurate information and solve problems efficiently
- Ensure customer satisfaction while maintaining compliance standards
- Collaborate with teammates and leaders who want to see you succeed
- Benefits
- Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA
- Work-Life Balance: 11 paid holidays + generous PTO
- Supportive Leadership: We invest in your training, development, and success.
- Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts.
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