Job Description
- Job Description:
- Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences while adhering to quality standards and real-time first call resolution.
- Enter accurate and complete documentation of all customer interactions into the business application.
- Review open work orders, research, and make outbound calls, emails, texts, and chats to customers to identify and resolve potential issues.
- Discuss our referral program as well as new products and offerings with our customers.
- Increase our service level by achieving individual call metrics which are reviewed on an ongoing basis.
- Requirements:
- High School Diploma or equivalent
- One year of relevant customer service experience in an omnichannel or multichannel call center environment
- Strong verbal and written communication skills to effectively handle inquiries and resolve issues
- Demonstrate empathy and patience, especially when dealing with irate or frustrated customers
- Use customer data to personalize interactions, ensuring customers feel valued and understood
- Provide consistent service quality across all channels, maintaining the same level of professionalism and support
- Excellent spelling/grammar.
- Able to meet all customer deadlines (both internal and external)
- Benefits:
- Competitive compensation with incentive eligibility
- Medical, dental, and vision coverage
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan after just 60 days
- 7 Company Holidays, plus 2 Floating holidays of your choice
- Paid Time Off
- Tuition reimbursement
- Employee Assistance Program (EAP)
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