Job Description
About the position
We are seeking a detail-oriented and patient-focused Medical Assistant to support a telehealth and care management program in a structured, high-volume outreach environment.
This role blends traditional Medical Assistant responsibilities with phone-based patient engagement. The majority of the shift will involve outbound patient outreach, appointment scheduling, and documentation; however, candidates must also be comfortable performing core clinical support duties in a remote setting.
This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.
- Responsibilities
- Conduct high-volume outbound and inbound patient calls during scheduled shift
- Schedule Annual Wellness Visits and care management appointments
- Provide professional patient education regarding preventive services
- Meet daily outreach and scheduling performance targets
- Perform medication reconciliation with patients
- Update medical histories, allergies, and preventive care gaps
- Collect and document patient-reported vitals when applicable
- Prepare charts for provider review
- Ensure accurate documentation within the EHR
- Support care coordination and follow-up activities
- Maintain HIPAA compliance at all times
- Accurately document all patient interactions in the EHR
- Escalate clinical concerns to supervising providers as appropriate
- Requirements
- Medical Assistant certification or equivalent healthcare experience required
- Prior experience in a medical office, primary care, or care coordination setting
- Comfort making 50–80 patient calls per shift
- Strong phone presence and ability to engage Medicare-aged patients
- Ability to work efficiently in a fast-paced, structured environment
- Excellent multitasking and documentation skills
- Professionalism and resilience when handling objections or voicemail-heavy outreach
- Self-motivated and disciplined in a remote setting
- Comfortable with performance metrics and call volume expectations
- Detail-oriented and clinically accurate
- Reliable and punctual for scheduled shift
- Able to balance patient empathy with efficiency
- Nice-to-haves
- Prior call center experience strongly preferred
- Familiarity with Epic, NextGen, or similar EHR systems preferred
- Experience working with Medicare populations preferred
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