Job Description
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- Role Description
- Answer and return client phone calls promptly and professionally
- Respond to client emails with warmth and clarity
- Schedule client requests and assign the right sitter for each job
- Coordinate sitter schedules
- Monitor sitter check-ins during your shift to ensure everything runs smoothly
- Follow up with potential clients from Thumbtack and other platforms
- Reach out to happy clients to request Google reviews
- Support light social media posting using AI-assisted captions and sitter-provided photos
- Step in as emergency backup pet sitting coverage when absolutely necessary
- Qualifications
- A genuine love for pets (non-negotiable)
- Strong phone and people skills and a warm, professional communication style
- Background in customer service
- Experience with scheduling software and tech tools (a plus, but not required)
- Experience with Social Media such as Facebook & Instagram (marketing skills a plus)
- Basic experience with AI - including Chat GPT, Claude, & other LLM's
- Comfortable working in Slack and ClickUp (a plus, but not required)
- Experience with Google Docs, Google Sheets or similar
- Ability to organize time and tasks efficiently
- Attention to detail extremely important
- Ability to learn quickly and catch on to new ideas and tasks
- Self-motivated and reliable working independently from home
- Available Monday through Friday, 9am to 5pm MST
- Must be located in Anthem, Carefree, or Cave Creek, AZ
- Benefits
- Work from home, full-time
- Be the heartbeat of a team that genuinely cares about the pets and people we serve
- Monthly commission on top of your base pay
- Room to grow as we grow
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