Job Description
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Role Description
At XPS Solutions, our mission is simple: help self-storage operators succeed with innovative solutions, while delivering a tenant experience that’s truly helpful, friendly, and kind. We’ve been in the self-storage industry for over 25 years, supporting thousands of facilities through customer service and remote management solutions powered by strong processes and modern technology.
We believe in Making Experience Matter - the tenant’s, the clients, and yours. If you bring self-storage experience and take pride in doing things the right way, we’d love to put your skills to work in a role that makes a real impact every day.
- About the Role:
- The remote manager is the first point of contact for current and prospective self-storage customers.
- Their mission is to assist the storage customer through the entire life cycle of their storage experience.
- From securing the rental to taking payments and solving customer issues, the remote manager performs the standard functions of an on-site manager, but remotely.
- They will use technology integrations to manage multiple locations, and provide excellent integrity and communication to our clients.
- Working on campus:
- Building relationships with co-workers.
- Access to a fully-stocked cafeteria.
- “Phone booths” available for use during breaks to have private conversations.
- All the equipment necessary to perform the job.
- Face-to-face time with coaches.
- Working from home:
- Provide your own equipment, a webcam for training.
- Have reliable internet.
- Have a quiet place to work with no distractions.
- Regular check-ins with your coach.
- Participate in virtual team-building events.
- Can wear yoga pants all day if you like.
- Requirements
- 2 Years Minimum Onsite Self-storage experience required.
- Bilingual is required (Spanish/English).
- 2 years minimum in customer service role.
- Excellent verbal and written communication.
- Utilize excellent spelling and grammatical skills to relay written messages as necessary.
- Ability to work in a fast-paced environment.
- Ability to multi-task and possess active listening skills.
- Must be able to speak and read English clearly, professionally, and fluently.
- High School Diploma.
- Associate degree is a PLUS.
- Call Center Experience is a PLUS (inbound/outbound).
- Experience working with a PC and be able to navigate multiple screens simultaneously.
- Compensation/PAYROLL SCHEDULE
- Base pay starts at $20 per hour.
- Additional Performance BONUS Pay $$$ EACH MONTH.
- Semimonthly - check dates 15th and Last day of the month.
- 1st - 15th is paid on the last day of that month.
- 16th - last day of the month is paid on the 15th of the following month.
- Benefits
- Paid Training!
- Vacation and Sick pay accruals.
- Medical, Dental and Vision Plans.
- Urgent Care Membership.
- Company paid Life Insurance with option to enroll in additional Voluntary Life.
- Company paid LTD with option to enroll in Voluntary STD.
- 401(K) with matching opportunity.
- Get paid the NEXT DAY for hours worked!
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