Job Description
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Role Description
- Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care, and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.
- Member of Centralized Staffing Operations team that conducts enterprise nurse and nurse support staffing every 4 hours for assigned facility.
- Ensures staffing adjustments for assigned areas are completed accurately to meet and maintain adequate staffing and nurse to patient ratios.
- Coordinates department scheduling of individuals and resources.
- A caregiver in this position works nights, from 11:30pm—8:00am.
- A caregiver who excels in this role will:
- Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
- Proactively generate and review 24-hour staffing projections.
- Seek coverage via phone calls and/or texts for shifts and special circumstances.
- Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
- Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
- Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
- Work collaboratively with nurse leadership to review current and anticipated staffing needs.
- Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
- Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
- Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
- Be a point of contact for unit call offs.
- Accurately record, document and report call offs according to SOP.
- Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors and Nurse Managers.
- Attend and successfully complete required training.
- Qualifications
- High School Diploma/GED and two years of customer service experience OR Associate's Degree and one year of the stated experience OR a Bachelor's Degree.
- Proficient in MS Office, Excel, and database software.
- Requirements
- One year of staffing/scheduling experience (preferred).
- Requires manual dexterity for constant data entry and ability to sit for long periods of time.
- Ability to use a telephone without TTY. Articulate speech.
- Benefits
- Follows standard precautions using personal protective equipment as required.
- Participation in an influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
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