Job Description
Role Description
- The Organ Placement Specialist (OPS) is responsible for coordinating all aspects of organ transplantation including:
- Contacting recipients for wellness checks.
- Organ implantation at the transplant center facility during business and non-business hours including weekends and holidays.
- Acting as a liaison between transplant center partners and various organizations including OPOs, HLA staff, operating room staff, and medical transportation companies.
- Responsibilities include:
- Screening organ offers against transplant center specific criteria.
- Responding to incoming local/import organ offers from Organ Procurement Organizations through United Network of Organ Sharing (UNOS).
- Receiving both initial and update calls, collecting data regarding organ offers to determine suitability for transplant.
- Communicating with transplant surgeons, physicians, or transplant coordinators regarding organ offers and recipient information.
- Placing outbound calls to conduct medical interviews (wellness checks) with wait-listed transplant patients.
- Documenting wellness checks in the patient EMR and proprietary software.
- Triage transplant center patient calls and route them to the appropriate party.
- Attending OPS meetings and transplant center specific meetings/trainings as requested.
- Interacting with OPOs, transplant coordinators, transplant surgeons, physicians, anesthesia, HLA staff, etc., to facilitate organ recovery and recipient surgical cases.
- Responding to incoming calls from OPO staff, surgeons, transplant coordinators, and other parties.
- Listening and responding to organ offers through the guidance and criteria set by the transplant center partner.
- Completing referral messages and organ import offer processes accurately.
- Obtaining necessary medical information regarding organ offers from automated UNOS notifications.
- Documenting and recording information clearly and concisely.
- Placing appropriate outbound calls to involved agencies per client protocol.
- Relaying all known information to appropriate persons/agencies on case status.
- Documenting organ import offers and contacting necessary personnel in a timely manner.
- Evaluating all organ offers per client protocol for transplant.
- Conducting required outbound communication related to active organ placement cases until a decision to accept or decline the offer is reached.
- Demonstrating proficiency related to process or quality investigations and communicating findings to supervisor/manager.
- Maintaining and advancing technical skills through professional education and training.
- Performing training and mentoring for other Organ Placement Specialists.
- Coordinating organ offers in accordance with Statline SOPs and compliance with all company policies and standards.
- Assisting on special projects and performing additional duties as assigned.
- Qualifications
- High School Diploma/G.E.D.
- 3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher).
- Medical background or training required.
- 2+ years in the field of organ donation preferred.
- CTP, CCTC and/or CPTC certifications preferred.
- Completion of course work related to Human Anatomy and Physiology preferred.
- Motivated self-starter with the ability to work autonomously and/or in a team environment.
- Demonstrated proficiency with technical and business writing skills.
- Ability to work in a flexible environment.
- Strong customer service, conflict resolution, and communication skills required.
- Ability to type a minimum of 30 wpm required.
- Effectively multi-task and problem solve issues.
- Adapt to change quickly while meeting organizational goals required.
- Proficient in Microsoft Office Suite.
- Strong sense of independence and ability to learn in a remote/virtual environment.
- Benefits
- Information not provided.
Apply tot his job
Apply To this Job