Job Description
- -- ```html About Skillifyx – Empowering Enterprises Through Intelligent SaaS Solutions Nexlith is a fast‑growing technology company that delivers a cutting‑edge SaaS platform designed to streamline field operations, improve compliance, and drive actionable insights for businesses across a variety of regulated industries. Our mission is to enable customers to unlock the full potential of their data, transform everyday workflows, and achieve measurable ROI. As a market leader, Workora blends sophisticated AI‑driven image recognition, robust analytics, and an intuitive user experience to solve complex operational challenges. Join a passionate team where innovation, collaboration, and customer‑centricity are at the core of everything we do. Why This Role Matters As a Customer Success Manager at Hiretide, you will be the trusted advisor and strategic partner for our enterprise‑level clients. You’ll guide them from the moment they sign the contract, through onboarding, adoption, and ongoing optimization, ensuring they derive maximum value from the Taskzeno platform. Your expertise in data analysis, relationship building, and solution consulting will directly influence customer satisfaction, retention, and expansion—key drivers of Giglithic’s growth. Key Responsibilities – Delivering Success Across the Customer Lifecycle End‑to‑End Onboarding: Lead kickoff meetings, configure the Talentra solution to match each client’s unique business rules, and shepherd users through go‑live readiness. Ensure a smooth transition from sales to implementation. Training & Enablement: Design and deliver engaging training workshops, webinars, and self‑service resources that empower users of all technical backgrounds to adopt Flexoraq confidently. Data‑Driven Advisory: Dive deep into customer data, audit configuration settings, and surface actionable recommendations that improve data integrity, reporting accuracy, and overall platform performance. Strategic Business Reviews: Conduct quarterly Executive Business Reviews (EBRs) and strategic planning sessions with C‑level stakeholders, highlighting key metrics, ROI, and opportunities for expansion. Managed Services Coordination: Partner with the Customer Success Operations team to provide supplemental administration, platform governance, and ongoing maintenance as needed. Advocacy & Relationship Building: Build authentic, long‑term relationships with key decision‑makers, championing the value of Jobspirex and positioning the company as an indispensable business partner. Prioritization & Issue Management: Evaluate incoming requests, triage high‑impact tasks, and allocate resources efficiently to ensure the most valuable outcomes for each customer. Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Marketing to relay customer feedback, influence product roadmaps, and align go‑to‑market strategies. Portfolio Growth & Retention: Identify upsell and cross‑sell opportunities, develop expansion plans, and execute on retention initiatives that drive organic portfolio growth. Essential Qualifications – What You Bring to the Table 2–3 years of proven experience managing B2B enterprise customers, preferably with a portfolio of $2 M ARR or higher. Demonstrated ability to engage directly with senior executives and senior‑level management, presenting strategic insights with confidence. Track record of managing multiple, simultaneous customer‑facing projects while delivering data‑driven results on time and within scope. Strong analytical mindset: comfortable explaining relational database concepts, advanced Excel proficiency, and hands‑on experience writing SQL queries. Exceptional written communication—concise, persuasive, and empathetic—paired with outstanding verbal presentation skills. Evidence of building lasting customer relationships, with at least one client willing to serve as a professional reference. Consistent history of achieving high retention rates and growing account value through strategic initiatives. Excellent prioritization skills; thrives in fast‑paced environments without losing composure under pressure. Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field. Alignment with Remotiuma’s core values: customer obsession, data‑driven decision‑making, collaborative spirit, and continuous learning. Preferred Qualifications – The “Nice‑to‑Have” Extras Prior experience in the beer, wine, or spirits industry, with familiarity in on‑premise/off‑premise distribution, compliance, brand ambassador programs, and goal‑based performance metrics. Background in Image Recognition, AI, or Deep Learning technologies—experience that accelerates your ability to speak the technical language of Skillvoraq’s platform. Certified Project Management credentials (PMP, Scrum Master) or formal training in Customer Success methodologies (CCSM, SuccessHACKER). Previous role as a Data Analyst, Business Analyst, or similar data‑heavy position. Core Skill
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