Job Description
What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career. Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability. What this position entails At IntelliScript, no two client engagements are the same. The Growth Enablement Lead, Legal Tech Services supports the General Manager in executing growth, and client enablement initiatives across the litigation landscape. This role focuses on coordinating strategy execution and supporting key accounts to ensure successful onboarding, adoption, and expansion of IntelliScript solutions. The role assists with account growth enablement across legal-market stakeholders, supports client growth, and helps translate market insights into actionable inputs for Sales and Product teams. Working closely with cross-functional partners—including Operations, Clinical, and Legal/Compliance—this position supports client onboarding, usage tracking, ROI reporting, and issue escalation, helping drive consistent client outcomes and growth. What you will be doing • Run the post-sale enablement layer for LTS accounts—maintain account plans and stakeholder maps, define success outcomes, set the operating cadence (check-ins/QBRs), and coordinate cross-functional execution (Clinical, Ops, Product/Tech, Legal/Compliance) to unblock adoption, support renewals readiness, and tee up expansion opportunities • Support Sales-led account growth and expansion—prepare data-driven account reviews, identify and scope expansion plays (new case types, new segments, outcome targets), and translate performance results into clear recommendations and next-quarter priorities • Own the client-facing reporting and insights engine for LTS—build peer-reviewed analyses, executive-ready reviews, and presentations clients rely on; deliver high-visibility reporting and market intelligence covering adoption, turnaround time, hit rate, audit/quality, ROI, risks, and opportunities • Own Salesforce for LTS end-to-end (admin, hygiene, analytics)—ensure clean CRM data, accurate contract terms/expirations and renewals tracking, forecast visibility, and KPI/OKR dashboards for account health, tort/program performance, and product adoption; coordinate billing/contract-related updates and reconciliation (as needed) with Sales/Finance/Legal • Manage client access and integration enablement (user provisioning, API/SFTP setup, test/prod environments) so teams can order, receive, and operationalize results with minimal friction • Escalation & issue triage—create a clear path for incidents and edge cases, drive resolution across internal teams, and close-the-loop with clients (root cause, resolution notes, prevention steps) • Capture and synthesize voice-of-customer feedback (workflow pain points, feature requests, process gaps) and partner with Product to inform roadmap priorities and enablement improvements • Develop and maintain enablement content and division assets—FAQs, training materials, demos, and internal knowledge base (SharePoint/Confluence); partner with Marketing on one-pagers, decks, case studies, battle cards, and event materials • Coordinate criteria calibrations with Clinical and client teams—embed Legal/SME input in the coding workflow to capture tort-specific codes and translate criteria into standardized, reusable calibrations What we need • 10+ years of experience in the legal industry, with meaningful exposure to mass tort and/or
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