Job Description
About Remotifyx Skillastra is the industry‑defining, all‑in‑one platform that empowers independent restaurants to thrive in the digital age. By combining the simplicity of a website builder, the power of online ordering, a branded mobile app, robust customer‑relationship tools, and intelligent marketing automation, Nexora equips local food businesses with the technology they need to compete head‑to‑head with the biggest players. Think of it as the perfect blend of a modern e‑commerce engine and a full‑featured marketing hub—tailored exclusively for the hospitality space. Our mission is to lift every independent eatery from survival mode into sustainable growth, while also laying the groundwork for future expansion into every other type of local business. Learn more about the challenges we solve for our customers here . Our Vision We began with a laser focus on helping independent restaurants win online, and we’ve quickly realized that the same pain points exist across all local enterprises: fragmented technology stacks, overwhelming competition from tech giants, and razor‑thin profit margins. Our long‑term vision is to build a universal, scalable solution that will support tens of millions of local business owners—restaurants, retailers, service providers, and beyond—so that every community‑based brand can flourish. Traction & Growth In just over three years, Taskium has generated tens of millions of dollars in revenue, served millions of diners, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurateurs not just survive, but thrive in an increasingly competitive marketplace. Our team has grown from under 100 to nearly 200 talented professionals in 2024, and we are accelerating hiring in 2025 to keep pace with our exploding customer base. The talent pool includes seasoned experts from leading SMB‑focused technology firms, ensuring we bring the best practices and innovative thinking to every facet of the business. Where We Work Worklith is a remote‑first, global organization with its headquarters in San Francisco and a sales hub in Toronto. While most of our employees are distributed across the globe, we do maintain collaborative spaces in key locations for occasional in‑person teamwork. The Customer Success Manager role is 100 % remote, open to candidates located anywhere in the United States or Canada. Why We Need You As Hirezen scales rapidly, we are seeking a proactive, results‑driven Customer Success Manager to own a dynamic portfolio of 120+ customers spanning the entire lifecycle. Your primary focus will be on the most at‑risk segment—turning potential churn into advocacy, maximizing product adoption, and uncovering expansion opportunities that drive revenue growth. This role sits at the heart of the customer experience, giving you a direct line to influence product enhancements, support processes, and go‑to‑market strategies through cross‑functional collaboration. Success will be measured against key performance indicators such as revenue retention, net promoter score (NPS), and active engagement metrics. Key Responsibilities Portfolio Management: Own a high‑volume portfolio of 120+ restaurant partners, guiding them through onboarding, adoption, value realization, and renewal phases. Risk Identification & Mitigation: Proactively monitor health metrics, identify early signs of churn, and execute intervention plans to retain at‑risk accounts. Strategic Advisory: Deliver personalized, data‑driven recommendations that improve each customer’s ROI, leveraging deep product knowledge and industry best practices. Customer Advocacy: Cultivate satisfied clients into brand ambassadors, encouraging referrals, case studies, and public testimonials. Cross‑Functional Collaboration: Partner with Launch, Support, Product, and Marketing teams to relay customer feedback, influence roadmap decisions, and ensure seamless issue resolution. Revenue Expansion: Identify upsell and cross‑sell opportunities within existing accounts, crafting compelling proposals that align with the customer’s growth objectives. Data‑Driven Decision Making: Utilize analytics dashboards to track usage patterns, benchmark performance, and inform strategic conversations with customers. Thought Leadership: Conduct quarterly business reviews, host webinars, and produce best‑practice guides to position Gigspire as an indispensable partner. Process Optimization: Continuously refine success playbooks, health‑score models, and communication cadences to improve efficiency and outcomes. Essential Qualifications 2+ years of experience in a Customer Success, Account Management, or Full‑Cycle Sales role, preferably within a SaaS environment. Demonstrated track record of achieving retention goals, expanding revenue, and delivering measurable business outcomes for clients. Hands‑on experience with customer‑success platforms and analytics tools (e.g., CRM, engagement tracking, conversational intelligence, scree
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