Job Description
- Job Description:
- Process and manage large amount of incoming and current claims.
- Communicate with customers regarding open claims.
- Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
- Answer claims inquiries via email, live chat, and telephone.
- Answer customer support questions.
- Scanning documents.
- Requirements:
- High School diploma or higher preferred.
- Customer service experience and ability to manage escalated calls.
- Ability to articulate using email and phone with excellent communication.
- Ability to multi task and stay organized.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- QuickBooks experience a plus.
- Proficient using the Internet for research.
- Email communication proficiency.
- Superb attendance record.
- Previous claims experience and license preferred.
- Bilingual (English/French) highly preferred.
- Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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