Job Description
- Job Description:
- Partner with customers, dealers, sales, and engineering to assess requirements and design solutions that meet or exceed expectations.
- Provide pre- and post-sales technical support, including RFI/RFP responses, solution architecture design, and deployment planning.
- Configure, test, and deploy PoC systems and devices for demos, trials, and production environments.
- Lead or support technical qualification of sales opportunities, including large direct bids.
- Troubleshoot customer issues, identify root causes, and recommend effective solutions.
- Deliver compelling technical presentations, product demonstrations, webinars, and trade show support.
- Serve as a Subject Matter Expert (SME) for assigned products, providing internal training to Sales, SEs, Technical Support, and Marketing.
- Develop dealer training programs and certification content (Hytera University).
- Create and maintain system documentation and end-user deployment materials.
- Provide structured feedback to Product Management to improve product performance and customer experience.
- Requirements:
- Bachelor’s degree in Electrical Engineering, Telecommunications, IT, Computer Networking, or related field (or equivalent experience).
- 3+ years in Sales Engineering, Pre-Sales, or Solutions Engineering within telecommunications, two-way radio, PoC/PTT, or networking environments.
- Fluent in English (written and verbal).
- Proven ability to independently deliver polished presentations and live product demonstrations to both technical and non-technical audiences.
- Strong customer-facing skills with the ability to translate technical capabilities into business value.
- Willingness to travel as required.
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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