Job Description
- Job Description:
- Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits
- Assist clients with completing benefits applications, including gathering required documentation
- Connect clients to appropriate benefits, services and community-based resources based on identified needs
- Conduct follow-ups to support next steps and progress toward benefit enrollment
- Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds
- Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening
- Explain screening results, potential eligibility, and recommended next steps in clear, accessible language
- Answer questions related to documentation, application requirements, timelines, and referrals
- Identify recurring questions or barriers and share insights with internal teams to improve client guidance
- Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite
- Maintain confidentiality and comply with all applicable privacy and data protection requirements
- Support reporting needs related to client outcomes and benefit access as requested
- Requirements:
- Bachelor's degree or equivalent work experience
- 2-3 years of work experience with benefits case management
- Extensive experience with government benefits and enrollment processes
- Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology
- Demonstrated ability to work collaboratively with a diverse set of key stakeholders
- Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people
- Proven ability to handle multiple tasks efficiently and effectively at the same time
- The ability to operate independently and in close coordination with teams and strategic partners
- Keen attention to detail and emphasis on accuracy and quality of work
- Familiarity with benefits technology (a plus)
- Benefits:
- Flexible work arrangements
- Professional development opportunities
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