Job Description
- *Role - ServiceNow- TSOM**
- *Location**
- – USA REMOTE (
- *North Carolina, US)**
- (Remote work is fine, but the candidate must be able to go to the office when required)
- *Rate**
– $62/hr. ON C2C OR $52 PER HOUR ON W2
- Client -- HCL TECH
- *TSOM Role Overview**
- The
- *ServiceNow TSOM Consultant/Architect**
- is responsible for designing, implementing, and optimizing
- *Telecommunications Service Operations Management (TSOM)**
- solutions on the ServiceNow platform. The role focuses on
- *service assurance, network/service visibility, event correlation, and proactive operations**
- , enabling telecom organizations to improve service reliability and customer experience.
- *Key Responsibilities**
- Design and implement
- *ServiceNow TSOM solutions**
- aligned with telecom service assurance and operations requirements
- Integrate
- *network, cloud, and infrastructure events**
- into ServiceNow for centralized visibility and correlation
- Configure
- *service topology and service health views**
- to map network events to impacted services and customers
- Enable
- *AIOps-driven alert correlation and anomaly detection**
- to reduce noise and accelerate root-cause analysis
- Drive
- *automation and orchestration**
- for incident creation, enrichment, and remediation workflows
- Collaborate with
- *NOC, Service Assurance, and IT teams**
- to improve operational efficiency and MTTR
- Support
- *reporting and dashboards**
- for operational leadership and service reliability metrics
- Participate in
- *pre-sales, solution workshops, and architecture discussions**
- where required
- *Required Skills & Experience**
- Strong hands-on experience with
- *ServiceNow TSOM**
- Solid understanding of
- *ITOM**
- , including event management and service mapping
- Experience with
- *telecom network operations**
- (service assurance, alarms, outages, customer impact)
- Knowledge of
- *CMDB, service topology, and data integrations**
- Experience working with
- *large-scale, high-volume event environments**
- Strong stakeholder communication and solution-design skills
- *Certifications (Preferred)**
- *CSA & CAD is a Must and ServiceNow CIS – ITOM**
(preferred)
- *ServiceNow TSOM-related micro-certifications**
(preferred)
- *CTA / CMA**
- for senior architect roles
- *Typical Experience Range**
- *Consultant / Senior Consultant:**
6–8 years overall experience, with strong TSOM exposure
- *Architect:**
8+ years overall experience, including enterprise-scale TSOM implementations
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