Job Description
MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry → intake → scheduling → first appointment → clinician utilization.
- Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.Examples include: GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS.Responsibilities
- Run weekly cadence: KPI scorecard, accountability meeting, action tracking
- Improve intake/scheduling workflows; create/enforce SOPs + QA
- Track demand vs capacity and drive utilization
- Lead projects end-to-end (scope → delivery)
- Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
- Coordinate operational handoffs with billing/RCM support to reduce preventable issues
- Requirements
- 5–10 years operations experience (healthcare/services preferred)
- Proven KPI/scorecard ownership + follow-through
- Remote/offshore team management using SOPs, QA, and metrics
- Strong project execution; calm, direct communicator
- Preferred
- Behavioral health ops
- TherapyNotes, Zendesk, or similar workflows
- Dashboards/reporting and basic forecasting
How to apply
- Apply with your resume and answer these 2 questions:
- Share one example of an operations improvement you led (what you changed + the measurable result).
- Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used).
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MySpectrum
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