Job Description
Job Title : Business Analyst - CRM Implementation
Location : Chicago, IL , Princeton, NJ, Hybrid
Video Hire
Job Description
We're looking for a Business Analyst to join a high-impact project focused on value-based care. You'll support the implementation of a new claims processing system (CAPS), a no-code CRM platform, a member portal, and a data lake.
This role is ideal for someone who thrives in a fast-paced, multi-stakeholder environment and has experience working with healthcare workflows, CRM systems, and enterprise platforms.
- Roles and responsibilities:
- Gather and document business and functional requirements for CAPS, CRM, and related systems.
- Work with cross-functional teams to align process flows, integrations, and data mapping.
- Collaborate with architects, developers, and vendors to ensure solutions meet business needs.
- Support testing and validation, including UAT prep and execution.
- Help drive CRM adoption and end-user alignment.
- Experience:
- 10 + years as a Business Analyst in IT projects (healthcare experience required).
- Expertise in claims systems, CRM platforms, and healthcare data.
- Experience in Medicare Advantage plans and processing.
- Expertise in Healthcare workflows, EDI transactions.
- Experience working with no-code/low-code platforms is a plus.
- Solid communication, documentation, and collaboration skills.
- Comfortable in Agile environments and working across teams.
Apply Now
Apply Now