Job Description
Note: The job is a remote job and is open to candidates in USA. New Hope Treatment Centers is a dynamic and innovative company focused on changing the world through the healing power of relationships. They are seeking an Informatics Support Specialist to provide user support, maintain user access and credentials, and ensure compliance with EHR regulations.
- Responsibilities
- Level I user support and troubleshooting
- Maintaining user access, credentials, permissions and changes
- Introductory EHR and Reports user training (NON- EPIC SYSTEM)
- Developing and maintaining user guides
- Ongoing user security and confidentiality audits
- Collaborating on EHR projects and providing access as applicable
- Pulling electronic records as requested for external audits, regulatory compliance and accreditation
- Maintain a working knowledge of EHR admin guides and participate in training offered by EHR
- Maintain EHR security and confidentiality in compliance with federal, state, and local regulations, including HIPAA standards
- Updating data fields for new or changing requirements and special projects
- Checking and confirming proper data migration as applicable
- Ongoing monitoring of user compliance for reportable and billable field requirements
- Ongoing monitoring of user compliance with uploading requirements
- Providing timely reports and follow-up training to ensure that requirements are met
- Maintaining and updating existing reports or dashboards for new cycles or programs
- Collaborating data projects and providing access as applicable
- Maintain data integrity, privacy, and accessibility in compliance with federal, state, and local regulations, including HIPAA
- Potential for more advanced level duties based on skill level and proficiency
- Serve as back-up when supervisor is out of office
- Travel to New Hope locations for on-site support as assigned
- Serve on committees, project teams, or additional duties as assigned
- Skills
- Degree Fields: Health Informatics, Healthcare IT, Data Analytics or related curriculum
- Bachelor's with 6 months of work/internship experience in EHR implementation, administration, user support/training, analytics, business intelligence or informatics
- Associate's with 1 year of work/internship experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics
- Degree Fields: Psychology, Social Work, Nursing, Healthcare Administration or related curriculum
- Bachelor's with 1 year of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics
- Associate's degree with 2 years of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics
- High School Diploma or degree in unrelated field: Requires 3 years of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics
- PREFERRED APPLICANTS RESIDING IN SC & NC
- Company Overview
- New Hope Treatment Centers specializes in behavioral healthcare, comprehensive residential and community services for children and families. It was founded in 1987, and is headquartered in North Charleston, South Carolina, USA, with a workforce of 501-1000 employees. Its website is https://www.newhopetreatment.com.
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