Job Description
Role Description
- We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include:
- Performing crisis/suicide intervention services
- Conducting basic needs/safety assessments
- Providing information, community service referrals, and supportive listening over phone or virtual chat
- Qualifications
- Must be a Florida resident living within the state
- Have at minimum an associate's degree from an accredited university
- Have four (4) years of combined education and relevant work experience
- Ability and interest in de-escalating callers experiencing crisis
- Ability to pass a level two (2) DCF background screening and a drug test
- Requirements
- Be a Florida resident residing within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Meet or exceed our education requirement:
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care
- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available)
- Benefits
- Part Time employment at a rate of $20/hr
- 100% paid training, plus future opportunities for employer-sponsored certifications
- Flexible scheduling
- Work supplies such as company laptop, mouse, headset, paper, and pens
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