Job Description
Note: The job is a remote job and is open to candidates in USA. Cardone Training Technologies, Inc. is seeking a Marketing Specialist - CRM & Funnel Systems to be the in-house expert for their GoHighLevel platform. The role involves maintaining sub-accounts, providing customer support, overseeing platform administration, and collaborating on improvements to enhance the service for 10X Business Coaches. Responsibilities • Build and maintain a library of high-converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches • Package and update account snapshots for one-click deployment and easy cloning • Standardize settings (domains, email/SMS, calendars, pipelines, forms, triggers) for consistent, reliable launches • Serve as the primary point of contact for all OMNI technical/configuration questions • Host the weekly OMNI support call every Wednesday at 10:30 AM EST (group onboarding + live Q&A) • Offer optional 1:1 onboarding/setup sessions for coaches who need extra help • Provide responsive support via email/tickets and jump on quick live troubleshooting calls when needed • Track issues, resolutions, and patterns to prevent repeat problems (create fixes or SOPs) • Oversee the OMNI GHL Agency backend (provisioning, permissions, sub-account hygiene) • Ensure billing, payment collection, and account provisioning work end-to-end • Monitor agency health metrics (email deliverability, domain/auth status, phone/SMS usage, API limits, pipeline integrity) • Keep all OMNI tutorials, quick-start guides, and knowledge base articles current and simple • Deliver internal updates to Licensee/Sales as features evolve or best practices change • Document clear SOPs for recurring tasks (both internal and client-facing) • Partner with the Director of Business Development to streamline onboarding flows and reduce time-to-value • Stay current on GHL releases and community best practices; propose improvements that enhance OMNI’s value (integrations, templates, small utilities) Skills • Proven GoHighLevel expertise (agency or white-label admin experience a big plus) • Deep understanding of CRM design, automations, and funnel mechanics • Excellent communicator who can teach, de-jargonize, and keep users calm under pressure • Highly organized and process-driven; you love clean snapshots, tidy sub-accounts, and clear SOPs • Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once • GHL Certified preferred • GoHighLevel Agency Admin • Twilio/Wazzap/telephony setup • Domain/DNS/auth (SPF/DKIM/DMARC) • Stripe/Chargebee • Loom • Helpdesk/Ticketing (Zendesk/Help Scout) • Basic HTML/CSS for emails • Zapier/Make for light integrations Company Overview • Cardone Training Technologies primarily develops visual and audio products geared towards enhancing individuals’ and corporations’ production through sales. It was founded in 1984, and is headquartered in Aventura, Florida, USA, with a workforce of 51-200 employees. Its website is Apply tot his job
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