Job Description
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is committed to attracting and growing the best talent in a people-focused environment. They are seeking an Inbound Call Centre Sales Representative who is passionate about sales and dedicated to solving customer challenges while delivering exceptional customer service.
Responsibilities
- Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
- Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
- Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
- Provide technical solutions to clients where products or services must be tailored to suit their needs
- Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
- Manage call flows, provide first call resolution, and satisfy client expectations
- Leverage program tools and processes to illustrate benefits of the service and product offerings
- Estimate cost of activation and maintenance to the equipment or service
- Verify and update critical customer information by accessing client’s database and customer resource management software
- Review and compile competitors’ activities and develop awareness of trends and potential markets
- Accurately access customers information through the client’s database to update and verify critical information
- Provide ongoing technical support and resolution to any technical problems related to products and services
- Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
- Implement sales strategies to achieve personal and business goals
- Conduct sales transactions through online e-commerce software
- Offer feedback to management for methods of improving performance and results
Skills
- Sales experience is a must, preferred outside sales experience (field sales an asset)
- Excels in a target-driven environment
- Relentless in chasing sales success and motivated to perform in a competitive environment
- Demonstrated success in a competitive sales environment
- Experience in Customer Care, Retention is an asset
- Strong ability to build rapport with customers
- Ability to use sales scripting and dynamically adjusting to prospect needs
- Familiarity with servicing customers in the United States an asset
- Experience in telco or fiber internet sales an asset
- The ability to navigate multiple computer systems
- A flexible schedule (including evenings)
- Power outlets for both a PC and Monitor
- High Speed internet (10MB or greater)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi
- Ability to download and use the Google Authenticator app
- Must have IOS 11 or Android version 10
Company Overview
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