Job Description
Capitol Services is a leading provider of services to legal and financial professionals and is seeking a Registered Agent Client Service Representative to join their team in Austin, TX. The role involves providing support and service to clients by fulfilling registered agent duties and assisting with the processing of annual reports during peak season.
Responsibilities
- Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
- Presence in the office to receive legal service of process documents and official state correspondence on clients' behalf
- Process legal service of process documents and official state correspondence
- Access public record websites to file and retrieve publicly recorded documents
- Review, prepare, and submit annual report filings, paying close attention to rules and regulations
- Correctly enter and maintain client information
- Generate invoices following client billing preferences
- Maintain clear records throughout transactions to ensure accurate results and invoicing
- Answer telephones and operate office equipment, such as photocopiers and scanners
Skills
- Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments
- Strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion
- Excellent communication skills: You have excellent verbal and written communication skills
- Ability to communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others
- Eager to use new tools and learn new processes and technologies
- Ability to adapt to changing priorities while working in a fast-paced and high-stress environment
- Strong problem-solving skills to address any challenges that may arise
- Ability to retain and implement instruction and training
- Open to learn and navigate current processes and systems
- Not afraid to ask questions
- Demonstrate a positive attitude
- Courteous and polite, especially when navigating through difficult conversations, problems, or complaints
- Able to work in both a team and independent setting
- Foster support and dependability towards peers while also getting individual tasks done within specific time constraints
- Able to work during regular business hours in the Austin office
- Punctual individual and able to follow an assigned work schedule
- Able to maintain client confidentiality at all times
- Comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents
- Able to remain in a stationary position 75% of the time
Benefits
- 3 medical plans to choose from, including a 100% employer-paid option for the employee
- 100% employer-paid dental and vision benefits for the employee
- 401(k) with scheduled employer contribution
- Employer-paid employee assistance program, as well as life and long-term disability insurance
- 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
- Encouraged work-life balance including a hybrid working model with WFH equipment provided following 6 months of successful training
- Office team events and learning development opportunities
- Access to building fitness center
Company Overview
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