Job Description
American Express is a company with a long history of innovation and commitment to customer service. The Associate-Digital Product Ops role focuses on leading connectivity efforts to ensure customers can connect and complete transactions on the American Express Network, while managing projects and building relationships with various stakeholders.
Responsibilities
- Leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network
- Building relationships with internal and external customers
- Managing connectivity projects (this includes supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance)
- Representing PPE in a professional manner to all customers (internal and external)
Skills
- Ability to build effective relationships with stakeholders and collaborate with various business units
- Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet)
- Possess excellent customer service skills
- Effective communication skills (both verbal and written)
- Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneously
- Excellent problem-solving skills
- Ability to translate technical details to non-technical business partners
- Strong attention to detail
- Ability to effectively manage escalations
- Ability to effectively prioritize and manage the completion of tasks
- Strong will to win and able to work as part of a team
- Strong work ethic with a fun and positive attitude
- Knowledge of the payments industry and emerging technology preferred
- Familiarity with authorization, financial, and non-financial message file formats desired
- Familiarity with the American Express payment platforms and processes a plus
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
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