[Remote] Administrative Assistant I

Note: The job is a remote job and is open to candidates in USA. Moda Health is a healthcare company founded in Oregon in 1955, dedicated to building a better future for healthcare. They are seeking an Administrative Assistant I to provide ongoing administrative support to the Sales and Service Representative and assist agents and clients, ensuring sales and service objectives are met.

Responsibilities

• Provides ongoing assistance to the Sales and Service Representative as well as assistance to agents, prospective clients, and internal customers by phone and in person for the purpose of providing administrative support necessary to meet sales and service objectives
• Supports Sales and Service objectives by preparing accompanying materials for the Account Managers, as needed
• Prepares renewal letters and ensures letters are sent within the advance notice time frame, as outlined in contract
• Prepares contracts, contract amendments and contact sheets for the Account Management team
• Prepares monthly and quarterly performance guarantee reports
• Prepares internal and external correspondence for Sales and Services team as assigned
• Acts as a liaison between various internal departments and the Account Manager when they are out of the office
• Answering Sales and Service phone line
• Completes and submits appropriate Group Applications for account and plan setup within five business days to ensure external timelines are met and or exceeded
• Updates employer contacts and brokers within COBRAPoint
• Update account, contact and contract information in Sales Force
• Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service
• Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis
• Provides training and support for temporary staff or internal staff that assist with renewals during fourth quarter
• Assist with employer password resets and employer education and troubleshooting
• Run reports for agents, clients, and the Sales and Service team as requested
• Acts as a liaison between various internal departments and both the Sales & Service representative when they are out in the field
• Support sales and service objectives by preparing accompanying sales and service materials for the representatives
• Maintain and manage updates of external forms and marketing materials
• Respond timely to emails and phone calls from internal and external customers and provide excellent customer service
• Perform other duties as assigned

Skills

• At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice
• Computer proficiency with Microsoft Office applications (Word, Excel, Power Point)
• Typing ability of 35 wpm net
• Working knowledge of COBRA, Flexible Spending Accounts, Health Reimbursement Accounts, and Health Savings Accounts
• Strong verbal, written and customer service skills
• Ability to work well under pressure with frequent interruptions and shifting priorities
• Proven ability to execute group implementations
• Strong organizational and detailed orientation skills
• Strong verbal, written and interpersonal communication skills
• Maintain confidentiality and project a professional business image
• Ability to come into work on time and daily
• Ability to be a self-motivator and work independently with little or no supervision

Benefits

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Company Overview

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