Job Description
Note: The job is a remote job and is open to candidates in USA. Amplify is a pioneer in K–12 education, leading the way in next-generation curriculum and assessment. The Associate Product Manager will dive into user and market research, lead cross-functional product initiatives, and develop innovative educational products to enhance the experience for teachers, students, and administrators.
Responsibilities
- User Empathy – Be a dedicated advocate for our customers and users, empathizing with their needs. Represent customer perspectives through all phases of product development. Visit Amplify classrooms and synthesize observations and findings. Act as a specialist in our customer feedback, drawing insights from data points and sharing them with the product team to aid product strategy. Explore usage data for insights into how our product is used in classrooms
- Market Research and Analysis - Stay up to date on the education market and prepare briefs to share with leadership and product team. Research the competitive product landscape to inform product, design and development decisions. Use research findings to guide strategy planning and product development
- Product Knowledge – Serve as an expert on our products for marketing, sales, and implementation teammates. Collaborate on customer-facing projects including training materials, pilot support, customer discussion guidelines and sales meetings
- Cross-Functional Product Leadership - Lead product initiatives that span across multiple teams, including content, product, design, engineering, platform, marketing and measurement. Drive the delivery of initiatives and large-scale projects from initial concept and planning, through execution and release
- Product Planning – Conduct research to identify and understand product issues that our users face and support those issues with data. Work with teammates to propose solutions and build out initiatives to overcome challenges. Create and pitch initiatives grounded in research for inclusion in the product roadmap. Leverage AI tools to innovate our practices, in service of both more efficient development and increasing product quality/impact
- Product Design – Collaborate with key partners on design, curriculum, and engineering teams to execute on goals and solution initiatives. Participate in human-centered design workshops. Make informed decisions by analyzing data from product metrics / user behavior and prototyping results
- User Testing - Lead user testing of new product ideas, including running focus groups with teachers, getting feedback on prototypes, and coordinating feature pilots with live classrooms. Design research plans, interview participants, analyze data, and recommend actions based on findings
- Team Leadership – Communicate product goals and objectives regularly to your project team to motivate them. Actively participate in your team’s ceremonies and be readily available to address questions, concerns, and blockers
- Product Development – Partner with the curriculum and design teams to ensure regular coordination of features and product design guidelines throughout the product development phase. Ensure product quality and scope meet Amplify standards
- Product Deployment – Draft internal communications, release notes and training materials for the launch of new features. Review customer-facing information before it is released. Support troubleshooting
Skills
- 1+ years of experience in customer support, project management, user experience, education or a similar field with a bachelor's degree in related field or equivalent combination of education and work experience
- Excellent verbal and written skills
- Strong organizational and project management skills
- Fluency in Spanish and English
- Experience in education and/or education technology
- Client service experience either in consulting or another field
- Professional work experience in the education field
- Outstanding writing skills, including extraordinary attention to details of grammar, punctuation, phrasing, tone, and structure
- Ability to coordinate and effectively communicate between multiple stakeholders at varying levels of an organization
Company Overview
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