Job Description
RLI Insurance Company is a unique insurance provider focused on delivering exceptional experiences through innovation. The Digital Automation Specialist will support process improvement initiatives by designing and maintaining automated workflows, enhancing customer-facing processes, and collaborating with various departments to drive digital solutions.
Responsibilities
- Design, implement, and maintain automated workflows
- Digitize and enhance customer-facing processes, focusing on data collection, e-forms, and digital journeys
- Develop custom databases and internal applications for data tracking and collaboration
- Develop dashboards to track key performance indicators (KPIs), workflow efficiency, user engagement and actionable insights
- Ensure automation systems remain up to date, secure, and compliant with internal policies; troubleshoot as necessary
- Act as the Process Improvement point of contact within Innovation Management for Digital Solution inquiries from internal stakeholders and support users in adopting workflows
- Support the documentation of current-state processes and proposed improvements, including the development of business cases, cost-benefit analyses, return on investment and risk assessments
- Collaborates with internal stakeholders across Underwriting, Risk Services, Operational Support and IT to define project scope, test and pilot digital solutions, identify process constraints, ensure best practices with respect to software development life cycle, and drive process improvement and automation initiatives
- Proactively participate in broader Innovation Management & Policy Development departmental initiatives as needed
Skills
- Typically requires an associate's degree in business administration or a related field
- 1+ years of related experience
- [OR] equivalent level of education and experience
- Strong analytical thinking and problem-solving skills
- Proficiency in various digital tools including but not limited to, Microsoft specific tools such as Power Automate (Flow creation, conditional logic, connectors), Power BI (DAX, Power Query, data visualization), Microsoft Lists (custom views, integration with Teams and Power Automate), various other visual collaboration and process documentation tools, and EasySend (digital form/journey builders)
- Ability to implement alternative digital strategies in response to evolving opportunities
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Company Overview
Company H1B Sponsorship
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