Job Description
Picnic is reinventing the way employees experience lunch at work by partnering with local restaurants to provide high-quality meals. The Operations Manager will be responsible for managing the order fulfillment process, building relationships with restaurants, and leading grassroots marketing efforts in Seattle.
Responsibilities
- Build, manage and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy
- Hire and continually develop a happy, high-performing team of hourly staff that run the facilities and execute on the order fulfillment process
- Maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness, customer service, etc.)
- Manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit and improvement on cost line items
- Support the success of customers including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs and working with sales to backfill vacant kitchens quickly
- Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop
Skills
- Energetic, operations-loving Operations Manager
- Ability to build, manage and continuously improve the process related to order fulfillment service
- Experience in hiring and developing a high-performing team of hourly staff
- Ability to maintain and manage adherence to SOP documentation
- Experience managing P&L for facilities and ensuring strong financial discipline
- Ability to support customer success including onboarding and addressing onsite support issues
- Strong communication skills to shape product roadmaps and resolve escalated issues
- Strategic problem solver with the ability to identify root causes and prioritize issues
- Competent in building scalable, efficient solutions to complex problems
- Ability to monitor and improve performance using data
- Real-time operations management skills with a strong bias to action
- People management skills with a focus on building and leading a motivated team
- Recent graduates welcome
- Dynamic, operations-focused mindset
- Experience in community engagement and relationship building
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Company Overview
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