Job Description
BrokerLink is a part of Intact Financial Corporation, and they are seeking a Claims Adjuster I for Accident Benefits to assist customers who have suffered injuries from motor vehicle accidents. The role focuses on ensuring a positive customer journey throughout the claims process while providing necessary training and support to excel in the insurance industry.
Responsibilities
- Ensure timely and thorough investigation and adjudication of medical claims
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service
Skills
- Minimum 1 year experience working in a customer service role
- Strong communication, critical thinking, and negotiation skills
- Computer literate and capable of working in a paperless environment
- Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment
- Capable of working independently within a collaborative team setting
- An ongoing commitment to self development
- No Canadian work experience required however must be eligible to work in Canada
- Knowledge or understanding of medical terminology is an asset
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset
- Bilingualism (French & English), both oral and written is an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
- Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
Company Overview
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