Job Description
Gallagher is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces. The Employee Benefits Counselor is responsible for day-to-day customer service and enrollment of designated client accounts, ensuring effective communication and problem-solving with clients regarding employee benefit-related questions.
Responsibilities
- Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
- Answer and file various email questions of participants and HR contacts through multiple email boxes
- Key client employee enrollment data into internet-based computer system using established office procedures
- Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner
- Process client employee changes and terminations following established office procedures
- Track open carrier or client employee issues and report on progress toward completion
- Assist client contacts with general insurance rules and compliance
- Review benefit communication material for accuracy and completeness
- Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers
- Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met
- Maintain composure and effectiveness under pressure in a deadline driven environment
- Perform other duties as assigned
Skills
- High school diploma and a minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- Call Center experience required
- Outstanding verbal communication skills and attention to detail
- Strong PC skills with the aptitude to learn new systems
- Knowledge of health, life, disability, FSA, and HSA plans preferred
- Life and Health Insurance License and/or obtain within 90 days
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship
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