Job Description
Note: The job is a remote job and is open to candidates in USA. Deluxe is a company that drives change and is consistently recognized as a top employer. The Client Manager Representative will service existing payments clients to protect market share and grow revenue, acting as the primary sales contact for assigned clients.
Responsibilities
- Service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated
- Act as the sales point of contact to assigned clients
- Provide timely follow up to client requests and manage relationship
- Navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available
- Manage, plan, and execute in a virtual model
- Responsible to manage a client territory of hundred(s) of accounts across Deluxe’s payment solutions
- Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process
- Focus is to save and renew potential at-risk relationships
- Manage the agreement renewal with the appropriate financial margins and program parameters established by finance as needed
- Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services
- Achieve client price increases based on contractual terms and company initiatives
- Effectively and accurately identify potential program concerns or issues
- Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction
- Provide awareness and education to self-service resources available for client’s program management
- Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment
- Maintain client records in CRM system
Skills
- Bachelor's degree and 1 year of related experience, or HS/GED and 5 years of related experience
- Experience working in direct sales in a Business to Business (B2B) environment in payments industry
- Must be 18 years of age or older
- Proven success retaining existing business and growing wallet share with many accounts
- Proven history of exceeding annual quota and driving revenue growth for the company
- Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts
- Demonstrated success building key relationships within the C-Suite and departmental leadership teams
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form
- Excellent communication and presentation skills
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Company Overview
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