CSR - Customer Service Representative

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

TWO MEN AND A TRUCK® is a growing company looking for a full-time Customer Sales Representative who excels in delivering exceptional service. The role involves providing friendly, solution-focused service, managing move estimates, and ensuring customer satisfaction throughout the moving process.


Responsibilities

  • Be the voice of TWO MEN AND A TRUCK® — providing friendly, solution-focused service via phone, emails, and chats
  • Recommend moving services and products tailored to each customer's needs
  • Create accurate, detailed move estimates and manage scheduling in our system
  • Follow up with customers during and after their move — because we care
  • Help gather feedback and resolve any concerns with professionalism and care
  • Handle administrative tasks and documentation with precision

Skills

  • High school diploma or GED
  • Excellent communication skills — you're a great listener and confident speaker
  • Strong data entry and multitasking abilities
  • Comfortable making outbound calls and engaging in consultative sales
  • Highly organized with strong time management
  • Team-oriented with a proactive attitude
  • Committed to integrity and customer-first service
  • Bilingual is a plus!

Benefits

  • Health & Dental Benefits: 50% company-covered after 90 days
  • Paid Vacation: Earned after 1 year
  • Paid Holidays: All major holidays off — and paid!
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Company Overview

  • TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. It was founded in 1981, and is headquartered in Lansing, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.twomenandatruck.com/.

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