Job Description
Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on enhancing healthcare delivery through innovative solutions. The Solutions Analyst will provide exceptional customer support for cloud-based healthcare solutions, resolving technical queries and complaints while ensuring a smooth user experience.
Responsibilities
- Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
- As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
- Work effectively and professionally with other departments to resolve issues
- Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
- Coordinate and execute internal, external, and or internal/external meetings to resolve problems
- Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
- Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary
Skills
- Excellent interpersonal, customer support, and problem-solving skills
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
- Strong communication, relationship management and documentation skills
- High degree of computer literacy and excellent typing skills
- Experience providing web-based application software support
- Prior long term care experience working in a business office role
- Degree in Healthcare, IT, Engineering, Business Solutions
- Prior experience using PointClickCare
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Company Overview
Company H1B Sponsorship
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