Job Description
Note: The job is a remote job and is open to candidates in USA. State Collection Service Inc is seeking Remote Bilingual Health Care Customer Service Representatives to join their fast-growing teams. In this role, you will handle inbound and outbound calls, resolve questions regarding insurance and financial assistance, and process payments in a high-tech environment.
Responsibilities
- Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
- Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acts to gain payment or arrangement of payment on behalf of the client as appropriate
- Follows client-specific protocols and policies when carrying out duties
- Investigates and responds to client enquiries as needed
- Enters and monitors payment arrangements
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Skills
- 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Minimum Speed Results: 40 mbps download, 5 mbps upload
- Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Benefits
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
Company Overview
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