Job Description
Note: The job is a remote job and is open to candidates in USA. SCA Health is a leading organization in specialty care, focusing on patient-centered practice solutions across a vast network of surgical centers and clinics. The Human Resources Generalist role involves supporting HR functions, managing teammate queries, and enhancing HR service delivery while adhering to compliance and best practices.
Responsibilities
- Able to effectively integrate data, feedback, observations from a variety of sources across time to anticipate upcoming needs of teammates and leaders
- Successfully supports projects across functional teams from inception to delivery, partnering with Centers of Excellence (COEs) and translating teammate experience and employee needs into solutions
- Serves as the main point of contact for teammate HR questions and queries (Tier 1-2), resolving across HR functional lanes and processes
- Anticipates and responds to teammate questions and resolves teammate issues in a timely manner, adhering to SLA key performance indicators and quality standards, in turn delivering a positive teammate experience
- Manages HR cases and tickets using our ServiceNow CRMS, Human Capital Management System, and other technologies
- Processes transactions that are repeatable and operational in nature as it relates to COE support and the teammate lifecycle
- Owns process documentation and SOP creation and maintenance for internal processes, tactical and repeatable work, and transactions
- Supports white glove, confidential, and high priority teammate queries and situations on an as needed basis
- Supports HR COEs with knowledge management maintenance, processes, trainings, and ServiceNow cases with in-depth knowledge across HR functional lanes (Benefits, Compensation, Payroll, Leaves, etc.)
- Effectively communicates and escalates complex issues across COEs and HR Business Partners
- Leverages internal and external HR support resources to resolve issues
- Identifies and monitor trends which could impact the company
- Adheres to internal best practices and policies within case management and processes
- Actively identifies process improvement opportunities within HR Service Delivery and mobilizes execution on enhancements internal to the team
- Maintains confidentiality and compliance with federal, state, and local employment laws
Skills
- Bachelor's degree in applicable field required
- 1-3 years' Human Resources experience
- Working knowledge of all functional areas of Human Resources
- Must have strong MS Office skills
- Ability to manage a significant workload and fast-paced flow of expected output
- Comfortable with matrix and remote reporting relationships
- Self-starter who works collaboratively with other members of the client and Human Resources teams
- PHR or SPHR preferred; PHR-CA or SPHR-CA a huge plus
- Experience in the ambulatory surgery center or healthcare industry is strongly preferred
- Experience utilizing ServiceNow, UKG Pro, UKG Workforce Management, iCIMS, and Oracle (preferred)
Benefits
- Medical, dental, and vision coverage
- 401k plan with company match
- Paid time off
- Life and disability insurance
Company Overview
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