Job Description
Note: The job is a remote job and is open to candidates in USA. HCM Unlocked is seeking a dynamic and results-oriented individual to join their team as a Human Resources Specialist I. This entry-level role supports multiple client companies through a fractional HR service model, providing day-to-day HR administrative and operational support across the employee lifecycle.
Responsibilities
- Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality
- Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc
- Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness
- Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability
- Collaborate with internal team members to identify opportunities for process improvement
- Leverage HR experience to anticipate future challenges and proactively address any issues that may arise
- Propose and implement innovative solutions to enhance service delivery and client satisfaction
- Stay updated on industry trends, regulatory changes, and best practices in HR
- Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues
- Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership
- Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation
- Support change management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings
- Perform any additional tasks or responsibilities as assigned
Skills
- Prior experience working in a multi-client environment is required
- Bachelor's degree in human resources, business administration, or related field
- Minimum of 1-5 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity
- Proven track record of successfully managing multiple client accounts and projects simultaneously
- Comprehensive understanding of HR principles, practices, and regulations
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
- Highly organized with a keen attention to detail and the ability to prioritize tasks effectively
- Prior Payroll/Benefits processing experience a plus
- Professional certifications such as PHR, SPHR, or SHRM-CP are a plus
Benefits
- Health insurance (medical, dental, vision, and life)
- Voluntary benefits
- Pet insurance
- Retirement plan
- PTO
Company Overview
Apply To This Job