Job Description
CGI Federal is seeking an Edge Operations Monitoring Specialist within its Intel sector to advance national security through innovative technology. The role involves monitoring, maintaining, and troubleshooting edge computing systems, utilizing monitoring tools, and collaborating with technical teams to ensure operational efficiency.
Responsibilities
- Real-time Monitoring: Continuously track the performance and health of edge devices and systems using specialized monitoring platforms
- Anomaly Detection: Identify deviations, errors, and performance bottlenecks by analyzing metrics and data generated at the edge
- Technical Troubleshooting: Investigate and resolve issues on edge devices, such as system failures, connectivity problems, and software malfunctions
- Data Analysis: Collect and analyze performance data from edge locations to identify trends, predict potential issues, and gather insights for process improvement
- Collaboration and Escalation: Liaise with operations, engineering, and other internal teams to coordinate efforts and escalate complex problems for resolution
- Documentation: Maintain accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools
- Proactive Maintenance: Develop strategies and implement solutions to improve system stability and prevent future operational problems
- Liaison and Communication: Communicate technical information, alerts, and resolution statuses clearly to both technical and non-technical stakeholders
Skills
- Bachelor's degree and/or 0 to 2 years of experience
- TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
- Strong background in IT systems, networks, and operational processes relevant to edge computing environments
- Proficiency with IT monitoring tools (e.g., Dynatrace, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow)
- Excellent analytical and problem-solving skills to quickly identify root causes and implement effective solutions under pressure
- Strong written and verbal communication skills to convey complex technical information to diverse audiences
- Meticulous approach to data analysis, incident reporting, and documentation
- Knowledge of how edge computing, cloud computing, and data center operations integrate and interact
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
Company Overview
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