Job Description
Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to provide exceptional service to clients while reviewing claims and ensuring compliance with various regulations.
Responsibilities
- Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
- Ability to communicate in a professional manner in written and verbal form
- Display empathy and predict needs of client through active listening
- Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations
Skills
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
- Basic mathematical skills required
- High level of comfort is a must to navigate through calls with grieving/emotional clients
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employees
- Customer service oriented individual
- Ability to respond constructively and decisively in high pressure or emotional situations
- Ability to thrive in a high energy culture
- Continuous improvement mindset
- Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards
- 1-2+ years' experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
- Knowledgeable in developing professional letters
Benefits
- Health
- Dental
- Mental health
- Vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Company Overview
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