Sr. Specialist, Fraud & Non Fraud Investigations

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

First National Bank of Omaha is dedicated to supporting its employees and customers. As a Fraud and Non-Fraud Investigations Senior Specialist, you will help customers protect themselves against fraud and assist with billing disputes, conducting thorough investigations and communicating effectively with affected customers.

Responsibilities

Communicate with customers who have experienced fraud or a billing error on their account while also reassuring these vulnerable customers that FNBO has their back
Determine the validity of disputes and hold customers accountable if necessary
Conduct an in-depth investigation and attempt to identify a suspect
Contact law enforcement when necessary and provide important information
Research and submit Suspicious Activity Referrals when necessary
Understand chargeback life cycles for Visa and Mastercard
Review responses from merchants and respond accurately and professionally based on the information that was provided
Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete
Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
Effectively manage time to ensure performance is meeting or exceeding production goals

Skills

High school diploma or GED
Excellent oral and written communication skills
Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)
A minimum of nine months of customer service experience
Basic accounting skills with the ability to balance accounts
Credit card dispute and chargeback experience is highly desired
Familiarity with the credit card or banking industry

Benefits

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Company Overview

First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer. It was founded in 2017, and is headquartered in Ridge, Volta, GHA, with a workforce of 501-1000 employees. Its website is https://www.firstnationalbank.com.gh.

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