Job Description
The General Manager for the Combined Transportation, Emergency & Communications Center (CTECC) serves as the senior operating authority for the Austin and Travis County regional 9-1-1 communications center, responsible for the professional operation of emergency call-taking, dispatch-support systems, and the integrated facility and technology environments that sustain those functions. This role ensures that CTECC provides continuous, reliable public safety communications, supporting emergency response across the region.
CTECC supports emergency communications and coordination for a diverse set of local, county, regional, and state agencies spanning transportation, law enforcement, fire, emergency medical services, and special districts. These include the Texas Department of Transportation, Travis County Sheriff’s Office and Travis County Constables, Emergency Services Districts, Capital Metropolitan Transportation Authority, Austin Police Department, Austin Fire Department, and Austin-Travis County Emergency Medical Services.
The General Manager reports to the Deputy CIO for Public Safety for the City of Austin, which serves as the Managing Partner for CTECC. In this capacity, the General Manager exercises delegated authority on behalf of the CTECC partnership to steward operations, manage shared resources, and sustain dependable day-to-day service delivery. The Managing Partner role reflects fiduciary responsibility for administrative execution and operational continuity for the benefit of the full partnership, and the General Manager acts in service of shared regional public safety outcomes.
The General Manager provides regular operational updates and briefings across CTECC’s governance and partner forums, ensuring participating agencies and oversight bodies are informed of operational status, major initiatives, and risks affecting regional emergency communications.
CTECC operations encompass multiple emergency call-taking and dispatch facilities supporting regional 9-1-1 and disptach services. The General Manager is responsible for the operational safety, reliability, and continuity of the CTECC program, integrating facilities, technology, infrastructure, and vendor services to support reliable emergency call-taking and dispatch, and taking action as needed to prevent or resolve conditions that could disrupt 9-1-1 or dispatch services.CTECC operations are led in alignment with nationally recognized public safety communications standards and professional best practices, including those promulgated by the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), and National Institute for Standards and Technology (NIST). The General Manager ensures that CTECC’s operating practices reflect accepted PSAP norms for readiness, redundancy, continuity of operations, quality assurance, technology cyber hygiene, and public-safety-grade reliability across all systems supporting emergency communications.
You must apply using the City's Career System
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