Job Description
About the position
The Medical Records Coordinator is responsible for the processing and handling of all Medical Records requests under the direction of his/her manager(s) and/or Director(s); Respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; supports the company’s core values.
- Responsibilities
- Maintains an understanding of medical records retention laws and regulations
- Manages and responds to ROI (release of information) requests for medical records
- Validates requests and authorizations for the release of medical information
- Gathers information from electronic charting and/or paper chart per request from patients, law offices, insurance companies, families, etc. and delivers the information accordingly
- Ensures that all medical records are protected and kept confidential, following all HIPAA regulations
- Completes clerical duties, including answering phones, responding to emails, scanning records as needed, etc.
- Identifies and reports wrong patient information in record to the Compliance department as soon as they are discovered
- Investigates and merges duplicate accounts
- Investigates reported deceased patients, marks patient as deceased and notifies DOR (Doctor of Record)
- Identifies potential audit requests from insurance companies and forward to appropriate personnel
- Prepares invoices for paid Medical Records requests if the patient has exceeded their 1 free copy in the year
- Maintains daily/monthly productivity reporting
- Assists Operations Manager with the management of paper charts from various acquisitions, including requesting the file from outside vendor, downloading and importing into EMR system
- Serves as a backup for adding providers into the EMR database for the Louisville Metro region
- Other duties, as assigned
- Requirements
- Ability to fluently speak, read, and write in English.
- Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
- Ability to communicate effectively, verbally and written, with all levels of staff and patients
- Effective verbal and written communication skills.
- Ability to interact with patients directly and patiently
- Ability to work independently
- Strong computer skills
- Good analytical and planning skills to assess training needs and develop/adjust the training program as needed
- EMR experience required
- High school diploma or GED required
- Must be a quick learner, organized, and team oriented
- Excellent communication and customer service skills
- Previous customer service experience
- Nice-to-haves
- Prior medical office experience, preferred
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