Bilingual /French SEPHORA - REMOTE W2 CSR - CHAT/VOICE / $18/hr - Start 3/27 - #MSP

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Sephora Beauty Advisor (Voice & Chat). Bilingual FRENCH required (English & French)

PAID TRAINING STARTS 3/27!!

Driven by our Passion for People, our Remote Beauty Advisors are keen to deliver a great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.

New Hire Orientation: Friday 3/207
Training Schedules: 5 days PAID TRAINING (40hr week)
Nesting on Week 2: Will be the same as your Production Schedule
Attendance MUST be at 100%

Production Schedule:

8hr shifts available
Schedules cannot be negotiated.
40hr Work Week
Additional hours will be needed during Holidays/Promotional Periods

$19/Hour plus the ability to earn a bonus based on performance.

Qualifications:

· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

· Strong desire to be helpful and take ownership to resolve customer situations

· Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar

· Positive outlook and enthusiastic attitude

· Conscientious team player

· Driven by delivering results

· Dependable and consistent, history of good attendance

· Naturally curious with an aptitude for learning and understanding quickly

· Ability to multitask by reading, typing, and navigating through applications while speaking to customers

· Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES:

· Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.

· Demonstrate high standards for quality service

· Keep up to date with product/procedural knowledge and assessing industry trends

· Work in tandem with the quality and training team to self-manage performance expectations

· Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

· Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

· Strict adherence to key performance indicators (KPI) as set by management.

· Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

· Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS:

· 2-3 years’ experience in a business/professional environment; preferably in the service industry

· Comparable experience in an office environment encouraged

· Self-starter and ability to manage workload efficiently

· Exceptional written communication skills

· Demonstrate ability to deliver a high level of client service under high volume

· Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

· Professional, upbeat, and engaging oral and/or written communication

· Ability to develop relationships with clients, even in difficult situations

· Ability to advise and counsel clients in a quick and efficient manner

· Must be computer literate and internet savvy, e-commerce and online shopping experience preferred

· Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

· Excellent Data Entry skills / 45-55 wpm minimum

· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

· Vacation blackout period applies during the holiday season and promotional periods

· Punctuality is essential

Equipment is NOT provided.

Macbook and Chromebooks are NOT allowed, only Window-based computers are compatible*

TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed:
· Dual Core 1.2 GHz or better·
. Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
· 40 GB or more of available space
· 100 GB or more of total space

8 GB of RAM or better

Operating System:
· Windows 11 (Information on how to upgrade to Windows 11 can be found here:https://www.microsoft.com/software-download/windows11
. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors
· 1280 x 1024 (SXGA) screen resolution
· 1920 x 1080 (Full HD or 1080p)

· One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements:

Standard Connection / Speed
· Must have Hard-wired connection (no wireless/WiFi)
· Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
· Internet connection must not be shared with more than 3 devices in the same location.

PAID TRAINING STARTS 3/27!!

Job Type: Full-time

Pay: From $19.00 per hour