Junior Desktop Support Technician

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Office Practicum is seeking a detail-oriented and proactive Junior Desktop Support Technician to join their team. The role involves managing hardware inventory, preparing equipment for new hires, and assisting with basic troubleshooting to support the hardware lifecycle management.

Responsibilities

Use internal deployment tools to image laptops and configure them according to company standards
Securely pack hardware for outbound shipment to remote employees and process incoming equipment returns
Perform physical inspections and basic functional tests on returned hardware to determine if it can be redeployed or needs repair
Maintain an accurate database of all hardware assets within our inventory management system
Perform regular counts of stock to ensure data integrity and identify missing or misplaced equipment
Keep the IT storage areas clean, labeled, and organized
Assist with basic hardware-related troubleshooting (e.g., dock connectivity, peripheral issues, or initial Windows setup errors) and basic Windows OS software troubleshooting
Assist in the retirement and disposal of legacy hardware, ensuring all data is securely wiped per company policy
Create or update 'How-to' guides for common IT procedures

Skills

Currently enrolled in (or recently graduated from) an Information Technology, Computer Science, or related program
0-2 years experience in a help desk or IT position
Strong foundational knowledge of Windows 11 navigation, settings, and basic command-line tools
Comfortable working with laptop hardware, monitors, and various docking stations
High attention to detail regarding tracking numbers, asset tags, and inventory logs
Ability to provide clear updates to the IT team and follow shipping/receiving protocols accurately
Strong time-management skills and the ability to work independently on assigned tasks
Must be able to travel to corporate HQ and work physically in the office for the duration of the 20–25 weekly hours
Must be able to lift up to 30 lbs (moving boxes of equipment) and spend time standing/moving in our IT storage environment

Company Overview

OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians. It was founded in 1982, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.officepracticum.com.

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