[Remote] Bilingual Customer Service Associate

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization operating in the education support sector, focusing on connecting students with educational institutions. The Bilingual Customer Service Associate role involves providing assistance to students, faculty, and staff through voice and chat, ensuring customer satisfaction while managing multiple tasks in a fast-paced environment.

Responsibilities

Support customers via voice and chat using Amazon Connect
Provide a positive experience with empathy, patience, and clear communication
Resolve customer issues using AWS tools following defined call flows
Document interactions accurately and manage follow-ups
Manage multiple tasks in a fast-paced call center environment
Collaborate with teammates and escalate complex issues as needed
Participate in ongoing training and continuous improvement
Work assigned shifts, including weekends and holidays

Skills

Bilingual proficiency in written and spoken Spanish and English (CEF C1 level or above)
High school diploma or equivalent
At least 18 years old
Stable employment history
Ability to work full-time (40 hours per week)
Quiet, distraction-free home workspace
Comfortable using web browsers such as Chrome, Firefox, or Safari
Typing speed of at least 25 WPM
Strong verbal and written communication skills
Proficiency with Microsoft Word and Excel
Ability to learn and use multiple systems, windows, and monitors
Strong attention to detail, critical thinking, and problem-solving skills
Must reside in an approved state*
Home internet meeting these requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, 40ms jitter or less; cable, fiber, or DSL only; WiFi allowed but wired required if unstable
Successful completion of CLEAR™ identity verification as part of pre-employment screening
Previous customer service or contact center experience
Familiarity with Amazon Connect, Connect Assistant, or similar technologies
Some college coursework
Experience in education or eLearning support

Company Overview

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.

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