Job Description
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Enrollment Coordinator is responsible for managing the onboarding and compliance of providers, ensuring all hiring requirements are met and maintaining accurate records while supporting consumers with service-related questions.
Responsibilities
- Manage onboarding process for new providers, ensuring all employment eligibility and background requirements are met
- Monitor and maintain ongoing compliance for active providers (e.g., CPR/First Aid certification, file upkeep)
- Maintain accurate and consistent data in Salesforce and Annkissam throughout the hiring and compliance lifecycle
- Coordinate PIP intern enrollment and communicate with Regional Centers, worksites, and partner agencies
- Respond to consumer inquiries and support resolution of service-related concerns
- Prepare documentation and support annual audits and reporting for Regional Centers
- Own reporting and dashboards relevant to provider status and compliance within the assigned branch
- Complete additional projects and administrative tasks as assigned
Skills
- Spanish fluency is required
- 1–2 years of customer service or administrative experience
- Experience with onboarding, compliance, or HR-related processes a plus
- Ability to manage confidential information with discretion
- Strong time management and follow-up skills
- Strong attention to detail and organizational skills
- Effective communication and interpersonal abilities
- Problem-solving and critical thinking
- Able to manage multiple priorities and follow up with accuracy
- Self-starter with a positive, team-oriented attitude
- Proficiency in Microsoft Office and Salesforce (or similar platforms)
Company Overview
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