Job Description
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Loss Control Coordinator to provide centralized administrative support for loss control operations, ensuring consistent execution of established policies, procedures, and service standards.
Responsibilities
- Coordinates incoming loss control survey requests, prioritizes as needed, and helps ensure work is assigned and completed efficiently
- Helps prepare reports, update systems, and ensure information is accurate and up to date
- Serves as a resource for loss control processes, systems, and workflow questions
- Supports loss control leadership with departmental initiatives and operational activities
- Receives, reviews, and distributes loss control service requests in accordance with established procedures and timelines
- Provides administrative and operational support to loss control leadership and field staff, including documentation, tracking, and follow-up
- Assists with departmental projects by coordinating tasks, maintaining documentation, and tracking progress
- Supports third-party vendor activities through assignment tracking, documentation management, and follow-up communication
- Maintains system data, generates standard reports, assists with updates, and escalates technical issues as needed
- Updates and maintains the loss control collaboration platform to ensure accurate and current information
- Assists with coordination and documentation related to large account service activities
- Partners with internal teams and external vendors to support service delivery and ensure timely, accurate completion of work
- Coordinates logistics for departmental meetings, training sessions, and conferences
- Provides information and administrative support to underwriting, claims, marketing, IT, data teams, consultants, and agents regarding loss control processes and resources
- Performs duties within established guidelines and procedures
- Exercises judgment in routine coordination matters; escalates nonroutine or complex issues to leadership
- Utilizes company systems and vendor resources in accordance with defined standards
- Identifies routine workflow issues and assists in resolving them within established processes
- Recommends solutions and escalates complex matters to loss control leadership as appropriate
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
- Contacts other departments, agencies, policyholders, and regulatory organizations
- Coordinates with loss control vendors for audit and training activities
- Reports customer needs and suggests solutions
- Performs special projects and duties as assigned
Skills
- Ability to manage multiple projects and work closely with various teams and departments
- Ability to design, author, or create written materials that support loss control efforts
- Ability to apply creative thinking to problem-solving and continuous process improvement
- Demonstrated ability to produce accurate, error-free work, with strong proofreading and data verification skills
- Organizational and time management skills with the ability to prioritize workload and meet deadlines
- High school diploma or equivalent required; associate or bachelor's degree, or experience in a related field, is a plus
- Ability to work independently and within a team
- Strong verbal, written, and interpersonal communication skills with the ability to effectively interact with internal and external customers at all levels of responsibility
- Strong problem-solving skills, with the ability to independently research questions, identify solutions, and appropriately escalate issues when needed
- Proficient use of various core systems, office and computer equipment, and software packages
- One to three years of experience working in a professional business environment preferred
- Familiarity with business insurance and the independent insurance agency environment
- Familiarity with DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview
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