Job Description
Note: The job is a remote job and is open to candidates in USA. GM Financial is building an Insurtech business that will reinvent auto insurance. The Auto Physical Damage Appraiser is responsible for delivering auto claims services, investigating and adjusting vehicle damages, and managing the repair process.
Responsibilities
- The Auto Physical Damage Appraiser delivers auto claims services to customers through various communication channels
- Within established guidelines and framework, the Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages
- This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers
- You will work closely with auto body shops and other stakeholders to negotiate repair pricing
- Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims
- This role also provides an opportunity to utilize your leadership and conflict management skills as you guide customers through the claims and repair process
- Provide claims service via various channels to policy holders and third-party customers
- Adjust low to moderately complex auto damages claims virtually
- Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
- Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
- Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
- Seek guidance from team members to resolve issues and identify appropriate issues for escalation
- Partner with and/or directs vendors and internal business partners to facilitate claims resolution
- Contribute to business goals, performance metrics, and effectively uses tools & technology
- Support workload surges and/or catastrophe operations as needed
Skills
- High School Diploma or equivalent required
- 0-2 years of auto claims experience writing estimates and total loss evaluations required
- 0-2 years of experience using CCC Portal/estimating software required
- Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
- Strong negotiation, analytical, and decision-making skills
- Computer literacy in a Windows operation environment
- Strong written and verbal communication skills
- Ability to implement and adapt to rapid change
- Creative, innovative and forward-thinking mindset
- Ability to navigate and work in multiple systems simultaneously
- Experience handling Property and Casualty claims is preferred
- Proficient with CCC estimating system
- Bachelor's Degree in related field preferred
- 3+ years of customer service experience preferred
- Insurance Adjuster License preferred
- I-Car ProLevel 1 Designation preferred
Benefits
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Health benefits on day one of employment
Company Overview
Company H1B Sponsorship
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