Contact Center Representative – Second Shift

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
Share information about CBN and its affiliated ministries
Encourage financial support
Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

1+ years of experience as a contact center agent or similar customer service-related work
Excellent ability to effectively interact with callers and consistently perform contact center processes
Knowledge of the Bible and ability to pray concise, Scripture-based prayers
Strong listening skills with ability to verbally empathize with others
Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
Ability to maintain a distraction-free home office environment
Ability to maintain consistent access to a high-speed cable or fiber internet router
Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
Ability to work in a structured, fast-paced environment, and adapt quickly to change
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Strong ability to maintain consistent punctuality and attendance
Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
Self-motivated with ability to work independently as well as be an effective member of a team
Flexible with ability to work well under pressure and consistently meet performance metrics