Job Description
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<p>Are you a skilled and experienced applications support specialist looking for a leadership role? TransUnion is seeking a proactive and dedicated individual to join our team as the Lead of Applications Support. In this role, you will have the opportunity to utilize your technical expertise and leadership skills to drive the success of our applications support team. If you are passionate about delivering top-notch support and have a strong background in troubleshooting complex technical issues, we want to hear from you! As the Lead of Applications Support, you will play a critical role in ensuring the stability and functionality of our applications, while also mentoring and guiding a team of support analysts. Join us and become a part of a dynamic and innovative company that values growth, collaboration, and excellence.
Lead and manage a team of applications support analysts, providing guidance, support, and mentorship to ensure optimal performance and development.
Utilize technical expertise and knowledge of applications to troubleshoot and resolve complex technical issues.
Monitor and maintain the stability and functionality of all applications, proactively identifying and addressing potential issues.
Develop and implement support processes and procedures to optimize team efficiency and effectiveness.
Collaborate with cross-functional teams to identify and implement improvements to applications and processes.
Stay up-to-date on industry trends and advancements in technology to continuously enhance support services.
Prioritize and delegate tasks to team members, ensuring timely resolution of support tickets.
Act as a point of escalation for any critical or high-priority issues, providing timely and effective solutions.
Conduct regular performance evaluations and provide feedback and coaching to team members for continuous improvement.
Collaborate with other teams, such as development and QA, to identify and resolve recurring technical issues.
Communicate and report on the status of support tickets and overall team performance to management.
Develop and maintain relationships with clients to understand their needs and provide exceptional customer service.
Participate in on-call rotations and provide after-hours support as needed.
Ensure compliance with company policies, procedures, and security protocols.
Continuously evaluate and implement new tools, technologies, and processes to enhance the efficiency and effectiveness of applications support.</p><p>TransUnion is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>
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