BUSINESS TRANSFORMATION ARCHITECT LEVEL 3 (UX Designer/Researcher)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

The Business Transformation Architect (UX Designer/Researcher) will support the digital transformation of Transport Canada's marine safety and security applications. Working across the MITRACK 2.0, PCOCS, and Vessel Registry System workstreams, this role leads user research, UX/UI design, accessibility compliance, and supports development teams with design artifacts and technical guidance. Resources will embed in Agile delivery teams and participate in full sprint ceremonies.

Gather business, technical, and user requirements through stakeholder interviews, workflow analysis, and objective definition
Conduct user interviews, surveys, and heuristic evaluations; consolidate findings into actionable insights
Use design research deliverables (journey maps, personas) to facilitate discussions with product owners and development teams
Assess program usability and provide expert recommendations for improving user experience based on data and analytics
Develop UI/UX design specifications ensuring full compliance with WCAG 2.1 AA accessibility standards
Create wireframes, mockups, high-fidelity prototypes, and design assets using the Canada.ca Design System
Define user workflows and interactions; ensure consistency with product requirements and GoC Digital Standards
Produce storyboards, design artifacts, mock-ups, and research artifacts that are user-centric and consider system architecture
Support development teams with UX artifacts, design guidance, and implementation recommendations
Support front-end and back-end component development; assist in implementing APIs and third-party integrations
Perform usability testing, heuristic evaluations, and validate design decisions against real user scenarios
Conduct UAT planning and execution; support bug fixing and design reviews to maintain quality
Support configuration of CI/CD deployment pipelines, staging/production environments, and deployment verification
Participate fully in Agile ceremonies (stand-ups, sprint planning, sprint reviews, retrospectives)
Coordinate requirements with product owners, update DevOps boards, and prioritize tasks
Define user stories, complete assigned backlog items, and adjust tasks based on user research insights
Dedicate sprint time to coaching and mentoring junior and intermediate designers
Participate in TC Design Community of Practice; share lessons learned with the broader team
Gather user feedback, monitor feature adoption, and iterate on enhancements
Address urgent accessibility and usability issues; support implementation of security patches and regulatory compliance updates
Track usability over time to identify risks and ensure continuous improvement
Align UX goals with the product roadmap and communicate UX improvements to stakeholders

Candidates must demonstrate experience as a B.7 Business Transformation Architect, Level 3, and provide two (2) project examples within the last seven (7) years where they successfully performed ALL of the following:
Developing high-fidelity wireframes and prototypes that align with user needs, regulatory requirements, and technical feasibility
Conducting usability testing with detailed reports highlighting pain points, areas for improvement, and actionable recommendations to improve user experience
Producing design plans that include storyboards, mock-ups, prototypes, design artifacts, and research artifacts that are user-centric and consider system architecture
For each project example, the résumé must clearly identify: (i) the client organization name, (ii) the dates and duration of engagement (month/year start and end), and (iii) a project title and description of the scope of services demonstrating the tasks above.
Candidates must hold a post-secondary degree, diploma, or certificate in a related field from a recognized Canadian institution (per CICIC). A copy of the credential must be provided.
Fluent English (written and oral); must communicate without assistance and with minimal errors.